Customer Support - Network Operations Center

We provide high caliber staffing solutions to top companies in the telecommunications industry. We're engineers first, so we understand your staffing needs and speak your language. We specialize in staffing the best and brightest telecommunications professionals for contract and full time positions with leading companies nationwide.

Overall

Purpose:

Provide Tier 1 or Tier 2 support internal external customers NOC/call center that works remotely with AWS field techs or TAC (Technical Assistance Center).

Roles & Responsibilities :
1) Open, update and close trouble tickets - Proficiency measured primarily by installation trouble tickets work/completed and handling calls, as well as quality based metrics for the team.
2) Requires a well rounded knowledge of networking concepts, networking implementation, and software concepts and use. required in the testing and analysis of all elements of the network facilities.
3) Assists in the rapid assessment of both the nature and severity of customer problems and initiates calls to various support organizations as needed.
4) Manage the installation and remote troubleshooting of Linux servers and various manufacturers of switching and routing equipment.
5) Manage personal phone queue and handle multiple forms of electronic communication related to the project.
6) Maintains documentation of daily operations.
7) Install and test commercial networks.
8) Effectively communicate with clients and various levels of management.
9) Provide and document consistent accurate and detailed analysis of issues for each installation. 10) Assists in the collection of customer requested data such as traffic reports. 11) This position may be responsible for contributing to Company compliance with environmental laws and regulations as applicable to its job function. 12) 24 X 7 operation. 13)

Experience with subnetting and be able to segment IPs into smaller groupings. candidate will be expected to provide and document consistent, accurate and detailed analysis of issues for each installation.

All your information will be kept confidential according to EEO guidelines.

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