System Analyst II

Overview

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring and innovation with Duke Health Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward‑thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

The System Analyst Level 2 position performs a variety of complex technical tasks focused on the administration, management, and maintenance of over 1,200 UNIX‑based servers in an enterprise‑level computing virtual and physical environment.

• Duke's Engineering Team to implement servers and solutions consistent with Duke's strategic direction
• Duke's Core IT Operations group to ensure that those implementations are operationalized to fit into their support structure

• Assist in the installation, configuration, administration, and system security of a multi‑platform environment which includes Linux (primarily Redhat, but may include Ubuntu, Debian, CentOS, and Suse), VMWare ESXi, and Nutanix AHV
• Adhere to strong systems administration techniques and procedures
• Assist in the development and maintenance of automated systems for server OS deployment in both on‑premise and cloud environments
• Establish and maintain best practices and procedures for patch management, virus management, vulnerability management, and operating system improvements
• Analyze and improve system performance
• Troubleshoot system failures and resolve. Identify and document permanent fixes
• Participate in the automation of services using Ansible
• Coordinate/consult with application development and database administrator staff to profile application needs and provide the appropriate environment(s) needed for stability and performance
• Communicate issues effectively to team members and management
• Provide professional, courteous customer service
• Provide incident management, prioritization, and resolution of problems/tasks for users
• Participate in medium to large business projects; lead small to medium infrastructure projects
• Participate in documenting policies and procedures
• Work with client service representatives and various levels of team members across business units within the company
• Provide team members with detailed platform overview training and supporting documentation for operational, configuration, or other procedural purposes
• Attend status calls when requested and provide detailed technical support

• Linux Server Administrator with 3‑5 years professional experience in Systems Administration, Virtualization, and Storage technologies on various Linux platforms (RHEL, CentOS, Ubuntu, Debian, and Suse)
• Experience with server provisioning, patching, troubleshooting, and securing servers with regular firewall update and monitoring
• Package and patch management using Satellite, RPM, and YUM
• Experience with performance tuning of virtual servers, and management of server resources between Virtual Machines
• Experienced in creating and maintaining Cron jobs, Systems backup, and OS installation using Jumpstart and Kickstart for Red Hat Enterprise Linux
• Experience in script automation using Python, Ruby, Perl, and Bash
• Experience with configuration management tools such as Ansible, Puppet, and Chef
• Experience in Linux backup/restore using TAR as well as formatting and disk partitioning
• Working knowledge of web application security, understanding of vulnerabilities and countermeasures

• Bachelor's Degree - Computer or other similar technical concentration; relevant experience and / or training in lieu of education:
  Typically Minimum 6 Years Relevant Exp - Experience with Redhat Linux systems…