IT Manager

Founded in 2003, Infracore takes a high-touch approach to providing end-to-end IT infrastructure support, systems management, network design and security, desktop support, and strategic decision guidance for mid-size, technology-centric companies. We believe in fostering an employee-centered culture through collaboration and providing opportunities, training, and resources for employees to become their most successful self. We stand for each other’s success with core values based on Integrity, Commitment, and Trust
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• A supportive leader with the ability to inspire and cultivate others by providing mentorship and fiercely guiding their team to success.
• A master problem solver who takes the initiative to come up with new ideas and solutions.
• Not afraid to ask for help and seek different perspectives to achieve the best outcome.
• The ultimate team player who enjoys building effective relationships with clients and team members, encourages sharing ideas and solutions, and stands for the overall team’s success.
• A strategic business partner who stays up to date with current and future solutions across all streams, isn’t afraid to try new things, keeps cool under pressure, and asks questions to learn.
• A key role in helping teams and businesses scale while striving for excellence.

We are looking for an well-rounded hands‑on IT Manager to lead as a trusted IT advisor and technology strategist to proactively manage the IT infrastructure of an enterprise client environment. This person will manage a team of IT professionals to ensure exceptional service is delivered to our client and create opportunities to stand for the team’s overall success.

• Understands and adapts to Infracore’s mission, core values, and guiding principles.
• Learns Infracore’s client base, business model, products and services in detail.
• Starts building close relationship with VP of Technology Operations and IT Team
• Attends all-hands meeting, leadership development meetings, tech talks, and 1:1 meetings with direct reports and VP of Technology Operations.
• Establish relationship with recruiting team to learn and understand interviewing/recruiting process.
• In partnership with VP of Technology Operations and client executives, review/update client’s technology roadmap and IT budget for the next 12-24 months and allocate the appropriate resources and expenses to different areas while keeping in mind initiatives the client wants to achieve and providing insight and guidance on how to achieve those from an IT perspective.
• Perform a deep dive of the client’s entire technology stack to gain strong familiarity with the systems.
• Review all technology vendor contracts in detail and work with VP of Technology Operations to compare pricing to benchmarks and negotiate contracts.
• Audit monitoring system to ensure all critical infrastructure is monitored and appropriate people alerted when systems go down.
• Conducts steering committee meetings with client’s key executives to maintain congruency and buy-in regarding active and upcoming projects and initiatives.

• Complete assessment of the strengths and weaknesses of IT team members and develop a growth plan for each team member.
• Proactively communicates and manages expectations of team and self to ensure transparency.
• Manages team capacity and the promises made by the department to the client.

• Takes ownership and manages client’s IT department and IT infrastructure, including but not limited to MS365, Windows Server, Active Directory, networking, IaaS platforms (Azure, AWS), service desk and any cyber security programs.
• Architect, deploy and manage enterprise server, storage, network, data backup, endpoint management, mobile device management and monitoring solutions using a cloud-first approach.
• Completes IT Manager technical onboarding lab and leadership training orientation.
• Actively participate in Infracore-led efforts to audit and standardize systems (for example, to CIS standards).
• Champion best practices for cybersecurity and infrastructure…