Director of Revenue Operations

Job Title: Director Of Revenue Operations

Location: Hybrid in Durham, NC

Start Date: Targeting Early Feb

$/yr - $/yr

• Develop and execute the overall Revenue Operations strategy aligned with company growth objectives and provide deep CRM expertise.
• Partner with executive leadership (Sales, Marketing, Product, Finance, Customer Success) to drive end-to-end revenue performance.
• Define KPIs and success metrics to ensure predictable, scalable revenue growth.
• Evaluate and implement new tools, systems upgrades, and documentation to support scalability and operational excellence.
• Own sales forecasting, pipeline management, and territory planning.
• Optimize pricing, discounting, and deal desk processes for hardware and service bundles.
• Train and support GTM teams on CRM and related tools to increase adoption and reduce friction. Measure campaign ROI and pipeline contribution.
• Build attribution models to optimize marketing spend.
• Support product launches with clear revenue impact metrics.
• Develop health scoring systems for customer accounts. Data, Systems, and Analytics.
• Establish a single source of truth for revenue data across sales, marketing, customer success and finance.
• Ensure data quality, governance, and compliance.
• Standardize processes across pre-sales, sales, and post-sales teams.
• Map and continuously refine the end-to-end customer journey.
• Introduce automation to streamline order management, quoting, and renewals.
• Align hardware production forecasting with revenue planning.
• Partner with Product on pricing, packaging, and roadmap feedback.
• Collaborate with Finance on revenue recognition, forecasting, and reporting.

• Proven experience (5+ years) in Revenue Ops, Sales Ops, or Business Ops, in SaaS, eCommerce, or subscription models.
• Hands‑on experience implementing/configuring CRM systems and data visualization tools Power
  
  BI, Tableau etc.
• Preferred experience with Zoho, Salesforce, Chargebee, Shopify, and marketing automation platforms.
• Strong analytical skills, problem‑solving capabilities and comfort building automations, workflows, and custom reporting.
• Track record of cross‑functional collaboration, aligning Sales, Marketing, Finance, and Product teams.
• Excellent communication skills and the ability to translate business goals into operational systems.
• Passion to build a business from the ground floor and resilience in dealing with ambiguity or friction.

• Health/dental/vision insurance, 401k with company match, paid time off, life/disability insurance, and wellness programs.