Technical Consulting Engineer

The application window is expected to close on: 10/29/2026

** Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.*
* ** The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. Citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government DOD Security Clearance.*
* ** Meet the Team*
* ** This role provides assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues, handling technical problems within specific technologies and architectures such as SDWAN across a broad range of problem complexity. The role involves collaboration with customers, partners, engineering, and internal team members to drive resolution and continuous improvement, and contributes to product quality by submitting bugs, defects, and quality issues to Engineering.

Additionally, the position uses and enhances lab environments and digital intellectual capital to deepen expertise, support troubleshooting, and scale solutions across the team, while using TAC AI capabilities, software, automation, and diagnostic tools to support quality and efficiency, and proactively identify and address issues. The role may also include mentoring peers and team members for individual and team development.*
* ** Your Impact*
* ** In this role, you will serve as a cornerstone of our technical support strategy, operating as both a hands-on expert and a strategic liaison. Your work will go beyond simple case resolution; you will be instrumental in shaping the customer experience by identifying systemic issues, championing innovative tools, and mentoring the next generation of technical talent. By leveraging your deep product knowledge and analytical rigor, you will ensure our solutions remain resilient, efficient, and customer-focused.*
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* Minimum Qualifications:

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* + Must be eligible for a current U.S. Government Security clearance

+ 5 years proven experience in Cisco networking (combination of Enterprise Networking, Security, Data Center or Collaboration)

+ Cisco Certified Network Administrator (CCNA), Cisco Certified Networking Professional (CCNP) or equivalent skills

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* Preferred Qualifications:

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* + Be experienced delivering Cisco standard methodologies within our customer's infrastructure.

+ Proficient in SDWAN, R/S, and wireless technologies focused in SDWAN delivery.

+ Ability to provide high-level crisis management through anticipation of issues, problems or events and actively resolving them with the Customer and Partners.

+ Leverage good communication, consulting and customer relationship skills to create productive collaborations.

+ Have the capacity to see and articulate a vision that inspires change!

* LI-VL1

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** Why Cisco?*
* At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

** Message to applicants applying to work in the U.S. and/or Canada:*
* The starting salary range posted for this position is $ to $ and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about…