Technical Program Manager - Client Delivery

Technical Program Manager - Client Delivery

Toshiba Global Commerce Solutions is seeking a Technical Program Manager (TPgM) for Client Solution Delivery. The TPgM is responsible for overseeing end-to-end delivery of complex retail solutions, ensuring alignment between business requirements, product strategy, and technical execution. This role drives cross-functional coordination, mitigates risks, and ensures that projects stay within scope, budget, and timeline while maintaining high-quality standards across all phases of development.

The role requires extensive customer interaction and up to 10% travel.

Program Delivery & Execution:

• Lead the end-to-end execution of client projects, ensuring they meet scope, schedule, and budget requirements.
• Manage risks, dependencies, milestones, and deliverables across projects.
• Oversee the delivery of client-facing technical solutions, ensuring they are aligned with business objectives and client needs.

Cross-Functional Alignment &

Collaboration:

• Align product requirements and technical architecture into integrated project plans, ensuring smooth collaboration across engineering, product, and business teams.
• Facilitate communication between technical teams and client stakeholders, ensuring clarity and shared understanding of project goals, timelines, and deliverables.
• Promote a culture of ownership, accountability, and collaboration across all teams involved in the program.

Technical Oversight & Leadership:

• Provide leadership to technical project managers and cross-functional teams, driving program outcomes and ensuring technical excellence.
• Maintain oversight of quality standards, ensuring adherence to SDLC processes, engineering best practices, and quality checkpoints.
• Drive root cause analysis for defects and lead corrective actions to prevent future issues.

Client Engagement & Satisfaction:

• Engage directly with clients to define project scope, gather requirements, and set expectations.
• Ensure regular and transparent communication with clients regarding project progress, risks, and outcomes.
• Proactively address client concerns and deliver solutions that exceed client expectations.

Process Improvement & Tools:

• Continuously refine project management processes, tools, and methodologies to improve efficiency and effectiveness.
• Ensure consistent use of project management tools to track progress, manage risks, and maintain quality throughout the project lifecycle.
• Define and track key performance indicators (KPIs) to measure the success of programs.
• Provide executive-level status updates, highlighting progress, risks, and mitigation strategies.
• Lead retrospective reviews and promote a culture of continuous improvement across teams.

Required

Skills & Experience:

• Bachelor’s degree in a technical field or equivalent combination of education and experience.
• 12+ years of experience in program and project management, with at least 7 years of experience managing client-facing technical solutions.
• Proven experience in retail technology, Point of Sale (POS) systems, or custom software delivery.
• Technical expertise in system architecture, software development practices, and an understanding of embedded systems, AI, or other relevant technologies.
• PMP, SAFe, Scrum, or similar certifications or demonstrated plan to achieve one or more.
• Proficiency in Jira, Confluence, MS Project, Smartsheet, and other project management tools.
• Expertise in managing complex, multi-team projects with a focus on both technical execution and client satisfaction.
• Strong interpersonal skills with the ability to foster collaboration and drive consensus across cross-functional teams.
• Customer-facing experience with proven ability to translate client requirements into executable plans.
• Results-driven, with a focus on…