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Lab Systems Support Specialist
Job in
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-10-09
Listing for:
TechDigital Group
Full Time
position Listed on 2026-10-09
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
- Provide first-level technical support for laboratory applications, instrument-integrated systems, and laboratory IT infrastructure.
- Perform user administration activities, including user account creation, modification, deactivation, and access management.
- Support onboarding and offboarding of laboratory systems and users.
- Coordinate and execute application software installations, upgrades, patches, and configuration changes for standalone and networked laboratory systems.
- Configure and maintain laboratory applications, instrument interfaces, and related system settings.
- Assist laboratory users in troubleshooting software, hardware, and instrument integration issues involving systems such as HPLC, GC, spectrophotometers, and other analytical instruments.
- Support audit trail reviews, data archival activities, and system maintenance activities.
- Manage and support Windows-based laboratory workstations and network-connected devices.
- Coordinate with desktop, infrastructure, and network support teams to resolve hardware, operating system, and connectivity issues.
- Administer Active Directory components, including computer accounts, Organizational Units (OUs), security groups, permissions, and OU migrations.
- Perform endpoint administration activities, including SCCM client deployment, configuration, troubleshooting, and maintenance.
- Troubleshoot network-related issues, including DNS, DHCP, domain authentication, and connectivity problems affecting laboratory operations.
- Perform and monitor backup and recovery activities for laboratory systems, including standalone and benchtop instruments.
- Support system image restoration, file-level recovery, backup client installation, and backup job monitoring.
- Coordinate monthly patching activities and preventive maintenance schedules.
- Work with vendors and infrastructure teams to resolve hardware failures, maintenance requirements, and system outages.
- Support compliance with GLP, GMP, FDA, 21 CFR Part 11, and applicable regulatory requirements.
- Ensure laboratory systems are maintained and operated in accordance with approved SOPs, Work Instructions (WIs), validation documentation, and quality procedures.
- Update and maintain SOPs, technical documentation, configuration records, user guides, and operational procedures.
- Create, document, and implement change requests in accordance with established ITIL-based change management processes.
- Bachelor's degree in information technology, Computer Science, Life Sciences, Engineering, or a related discipline.
- 8+ years of experience in a laboratory or IT support role.
- Working knowledge of Windows operating systems, Active Directory, SCCM, networking concepts, backup and recovery solutions, and endpoint management.
- Familiarity with laboratory instruments and integrated laboratory software platforms.
- Understanding of ITIL processes, including Incident, Problem, Change, and Service Request Management.
- Knowledge of regulatory requirements, including GLP, GMP, FDA regulations, and 21 CFR Part 11.
- Strong troubleshooting, communication, documentation, and stakeholder management skills.
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