Service Desk Analyst II: Frontline IT Support
Listed on 2026-10-11
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, IT Business Analyst
Duke University’s Office of Information Technology is seeking a Service Desk Analyst II to provide frontline support across phone, chat, email, and in-person channels at The LINK. This onsite role in Durham requires strong customer service, teamwork, and familiarity with MFA and IT tools.
The role emphasizes incident management, SLA compliance, and using AI-powered tools to improve troubleshooting accuracy and efficiency. Supervising undergraduate staff is also part of the responsibilities.
For the Service Desk Analyst II:
Frontline IT Support position at Duke University, we are reviewing applications now.
This opportunity is part of our work in IT & Technology.
The advertised compensation is 60.000 - 80.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Service Desk Analyst II:
Frontline IT Support role in the description above.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).