ERP, Integrations, Business Systems administrator

The ERP, Integrations & Business Systems Administrator is responsible for the administration, optimization, integration, data integrity, reporting, training, and continuous improvement of Acumatica ERP and other enterprise business systems. The role serves as a subject‑matter expert for ERP configuration, business applications, integrations, data flows, analytics, and user enablement.

This position partners with IT, Finance, Operations, Claims, business‑unit leaders, executive leadership, developers, and external vendors to maintain reliable systems, resolve complex issues, improve processes, and support data‑informed decisions.

• Serve as the primary administrator and escalation point for Acumatica ERP and assigned enterprise applications.
• Manage users, roles, permissions, configurations, workflows, approval maps, dashboards, inquiries, imports, scheduled tasks, and system settings.
• Maintain master data, monitor system processes, troubleshoot transactions, support reconciliations, and protect data integrity.
• Coordinate application upgrades, releases, enhancements, and lifecycle activities.
• Maintain system inventories, ownership records, dependencies, and configuration documentation.

• Administer and monitor integrations between Acumatica and platforms such as Shopify, Stripe, Avalara, Fed Ex, Ship Station/Ship Blink, Riskonnect/Ventiv, and reporting tools.
• Investigate failed, delayed, incomplete, duplicated, or rejected transactions and validate inbound and outbound data.
• Document integration architecture, mappings, business rules, schedules, and downstream dependencies.
• Coordinate design, testing, deployment, maintenance, and issue resolution with developers and vendors.
• Recommend improvements to integration reliability, performance, and scalability.

• Retrieve, transform, validate, and analyze ERP and integrated‑system data using SQL and approved reporting tools.
• Analyze financial, operational, claims, customer, inventory, and integration data to identify trends, anomalies, recurring issues, and improvement opportunities.
• Develop analytical datasets, KPIs, dashboards, management reports, exception reports, and ad hoc analyses.
• Translate complex data into clear, actionable business information and establish consistent metric definitions.

Tools may include SQL Server, SSRS, Acumatica Generic Inquiries and Dashboards, Microsoft Power BI, Excel, Microsoft Fabric, and other approved analytics platforms.

• Monitor data quality and identify duplicate, incomplete, inaccurate, or inconsistent records.
• Develop validation, reconciliation, exception‑reporting, and data‑quality controls.
• Investigate discrepancies and document data ownership, mappings, business rules, dictionaries, and critical definitions.
• Support data governance, classification, retention, and stewardship initiatives.

• Serve as ERP Training Lead and develop role‑based curricula, onboarding, refresher, and advanced training.
• Create manuals, job aids, quick‑reference guides, videos, SOPs, process guides, and knowledge‑base articles.
• Provide advanced functional support, identify recurring training gaps, and partner with managers to improve adoption and proficiency.
• Evaluate training effectiveness and recommend additional support.

• Assess current‑state processes, document future‑state workflows, and identify manual, redundant, or error‑prone work.
• Recommend automation, integration, workflow, and system‑utilization improvements and measure results.
• Develop…