Salesforce Administrator

Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.

Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated Smart Ops Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.

Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing – all backed by the best service in the industry.

The Salesforce Administrator will support the day-to-day configuration, maintenance, data quality, reporting, user support, and continuous improvement of the Salesforce platform across multiple business areas. This role will work closely with business stakeholders, Salesforce team members, analysts, development partners, and end users to support platform enhancements, business process improvements, reporting needs, system adoption, and production support.

The ideal candidate has 3–5 years of hands‑on Salesforce administration experience, strong problem‑solving skills, and the ability to work independently while knowing when to elevate more complex technical items. This role is well suited for someone who has experience supporting Salesforce users, maintaining configuration, troubleshooting issues, building reports and dashboards, supporting data quality, documenting requirements, and participating in system enhancements across multiple Salesforce clouds.

• Support day-to-day administration of the Salesforce platform across multiple clouds and business processes, including Service Cloud, Sales Cloud, Experience Cloud, Salesforce CPQ, Field Service, and Marketing Cloud Account Engagement, as applicable.
• Configure and maintain Salesforce features including fields, page layouts, Lightning record pages, record types, flows, validation rules, approval processes, assignment rules, permission sets, reports, dashboards, list views, and other declarative platform functionality.
• Triage Salesforce user support requests, investigate reported issues, document findings, resolve routine and moderately complex items, and elevate advanced issues to senior administrators, developers, or external partners as needed.
• Partner with business users, leaders, analysts, and development partners to understand business needs, ask clarifying questions, document requirements, and support process improvements.
• Support business process changes and platform enhancements by translating requirements into scalable Salesforce configuration or clearly documented development requests.
• Support Salesforce data quality activities, including data loads, data cleanup, duplicate management, account and contact maintenance, asset data, record updates, and ongoing data integrity monitoring.
• Assist with Salesforce security and access management, including users, permission sets, profiles, roles, queues, public groups, sharing settings, and record visibility troubleshooting.
• Build, update, and troubleshoot Salesforce Flows, including screen flows, record-triggered flows, scheduled flows, flow fault paths, and flow error resolution.
• Support testing, documentation, and deployment readiness for Salesforce enhancements, releases, seasonal updates, integrations, and…