Technical Product Manager - AI Delivery Research

The application window is expected to close on: 10/26/2026

Meet the Team

At Cisco, we are redefining customer experience through the power of Cisco IQ.  Our global team operates at the frontier of innovation, building intelligent platforms that anticipate needs rather than just reacting to them. We leverage cutting edge AI to solve complex enterprise challenges, fostering a culture driven by curiosity, collaboration, and rapid iteration.

Your Impact

As our AI Delivery Researcher, you will step into a high impact role where you directly shape the future of our services by uncovering groundbreaking market insights and driving competitive intelligence.

+ Research market trends and competitor strategies to identify AI driven automation opportunities to keep our portfolio ahead of the curve.

+ Analyze delivery workflows to provide actionable outside in perspectives that empower internal service teams to elevate customer value.

+ Collaborate closely with technical product managers and engineering peers to translate findings into feature and roadmap recommendations to accelerate product innovation.

+ Deliver comprehensive competitive briefs and capability matrices to guide internal product development decisions with crystal clear market intelligence.

+ Evaluate emerging artificial intelligence solutions to ensure our delivery tooling remains competitive in the enterprise space and delivers unmatched value.

Minimum Qualifications

+ Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

+ Minimum of 5 years of professional experience in product management, technical marketing, market research, or enterprise services delivery.

+ Demonstrated experience conducting market research or competitive analysis for customer experience or services businesses.

+ Strong technical familiarity with enterprise software systems, architectures, and applied artificial intelligence or machine learning frameworks.

+ Experience collaborating with technical stakeholders such as engineers, product managers, and cross functional teams.

+ Proficiency in using artificial intelligence tools to capture data, conduct analysis, and generate actionable insights.

Preferred Qualifications

+ Exceptional storytelling and communication skills with the ability to translate complex research insights into compelling narratives for stakeholders.

+ Experience working within a consulting, professional services, or customer experience environment.

+ Direct familiarity with post sales workflows and technical support operations.

+ Demonstrated experience presenting research findings and strategic recommendations to senior leadership.

#We Are Cisco

We Are Cisco  where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection - we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer - 80 hours each year - allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

** Why Cisco?*
* At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of…