Technology Analyst, Principal

Advance in your career while making a realdifferencein the community you serve.

Hiring Range: $79,058 - $122,536

Annually

Work Day/

Hours:

Monday - Friday 8 am - 5 pm

The City of Durham’s nationally recognized, award-winning Technology Solutions Department builds and aligns the City’s information technology infrastructure so that departments can deliver a superior level of public service. Our team is recognized nationally by the Public Technology Institute, ICMA Center for Performance Measurement, and Digital Cities Survey. If you can offer the skills to innovate and the passion to serve, bring your talent to Durham.

The Technology Senior Analyst– Microsoft 365 Solutions Developer role exists within the Applications Support (APP) division of Technology Solutions. This role reports to the APP Manager and is responsible for providing M365 workspace/application configurations, solution creation, and development support to ensure satisfactory customer service. This position is responsible for end-to-end Power Platform development and deployment of the City’s Microsoft 365 custom site and workspace configurations, integration of enterprise and third‑party applications, and lifecycle management.

The role partners with the M365 Administrator and Identity & Access teams on aligning the solutions for data protection, compliance, and secure collaboration. This role provides technical direction to business users while coordinating with department stakeholders citywide.

Manage daily platform monitoring and maintenance by ensuring Microsoft 365 platform best practices; adhering to structured procedures for service as outlined in ITIL; report on and detailed plans to mitigate user and platform data risk. Ensure solutions are performing effectively and efficiently. Provide accurate reporting to the Technology Solutions APP Manager and Technology Solutions Senior Leadership.

• Supervises Power Platform applications; serves as the technical specialist; assists with developing department policies and procedures; designs and implements solutions; identifies and mitigates risk; and performs quality assurance duties.
• Coordinates the preparation of and/or prepares, reviews, and/or maintains reports, proposals, plans, demos, presentations, and other documentation; researches, analyzes, reviews, and approves information; develops and implements recommendations.
• Collaborates with City departments and/or external agencies; convenes, attends and facilitates meetings; provides subject matter expertise and technical consultation; and assists with the management of high-visibility and highly technical projects and initiatives.

POSITION SPECIFIC

RESPONSIBILITIES INCLUDE:

• M365 Solution Development
• Deliver end-to-end Microsoft 365 and Power Platform solutions, including configuration, development, deployment, documentation, and lifecycle management for City sites and work spaces.
• Integrate approved enterprise and third‑party applications with Microsoft 365, coordinating intake, risk assessment, testing, deployment, and ongoing performance and usage monitoring.
• Provide technical direction and subject-matter expertise to business users and department stakeholders citywide; convene and facilitate meetings to drive clarity, decisions, and delivery.
• Adhere to structured ITIL-aligned service procedures for daily platform monitoring and maintenance; ensure solutions perform efficiently and reliably across the tenant.
• Perform quality assurance on solutions and integrations; establish patterns and standards that promote consistency, maintainability, and modern collaboration practices.
• Assist with developing department policies and procedures that govern solution design, access, compliance, and…