IT Operations & Scientific Systems Specialist

The IT Operations & Scientific Systems Specialist is a hands-on, versatile, full-time individual contributor role that supports technology across Med Pharm’s Stirrup Creek and Emperor Blvd facilities. The role combines day-to-day IT operations tasks, including deskside and end-user support, with administration and support of scientific and laboratory systems such as instrument PCs, Chromatography Data Systems, and laboratory data backups. Working closely with laboratory, QA, and operations teams, the Specialist ensures that both business and GxP-regulated systems are reliable, secure, and maintained in a validated state in accordance with 21 CFR Part 11 and Med Pharm’s quality systems policies.

The role reports to the Manager, GxP Systems and Site Operations.

• Provide Tier 1-2 deskside, phone, and ticket-based troubleshooting for hardware, software, and enterprise applications across the Stirrup Creek and Emperor Blvd sites, resolving issues within defined service levels.
• Image, deploy, patch, maintain, and retire desktops, laptops, mobile devices, and related peripherals; maintain accurate hardware and software asset records.
• Administer user accounts in Active Directory and Microsoft 365, including onboarding and offboarding, group and distribution list management, licensing, and MFA, in partnership with HR.
• Ensure Microsoft updates are applied to endpoints and servers in a timely and controlled manner.
• Utilize remote control tools to efficiently support desktop and software unexpected events.
• Support printers, phones, conference-room and audio-visual equipment, and perform first-line troubleshooting of network connectivity (wired, Wi-Fi, VPN) while escalating as appropriate.
• Assist with server, virtualization (VMWare), and backup (Veeam) operations, including job monitoring and restore requests.
• Reinforce security best practices with end users, including phishing awareness, device encryption, and acceptable use.

• Install, configure, and support PCs and software that control laboratory instruments (e.g., HPLC/UPLC, GC, dissolution and diffusion systems, FTIR, Karl-Fisher, microscopes, titrators, and spectrophotometers).
• Administer Chromatography Data Systems (CDS), including Waters Empower, encompassing user and role management, system configuration, LAC/E support and instrument integration.
• Own the backup, restore, and archiving process for instrument and scientific data, including NAS devices (Synology, QNAP); perform and document periodic restore tests to verify recoverability.
• Maintain secure configuration of laboratory devices, including network placement, , antivirus exclusions/settings, and OS hardening of instrument workstations.
• Coordinate patching and operating system upgrades on validated instrument PCs through formal change control process, working with instrument vendors, laboratory and QA personnel.
• Serve as the day-to-day IT point of contact for laboratory staff and instrument service engineers during installations, upgrades, repairs, and relocations.

• Maintain validated states for computerized systems in compliance with GxP and 21 CFR Part 11 requirements and ALCOA+ data integrity principles.
• Author, update and maintain SOPs, work instructions, and change control records; participate in deviations, investigations, and CAPAs related to IT systems.
• Support validation activities, including drafting and executing IQ/OQ protocols and test scripts for IT systems and laboratory informatics platforms.
• Perform periodic user access reviews and support audit trail reviews and periodic system reviews in collaboration with QA.
• Support internal,…