AMI Systems Specialist

Job Title: AMI Systems Specialist.

Location: Chapel Hill, NC (Remote).

Employment Type: Contract.

Zip Staff is hiring a senior AMI Systems Specialist to take a lead technical role in application support for Advanced Metering Infrastructure (AMI) systems at a major energy utility, including the Meter Data Management System (MDMS) and Head End System (HES). This is a 100% remote, 12-month contract starting November 30, 2026, and includes on-call support on a rotating basis. It suits a hands-on production support lead with a prevent-and-predict mindset.

• Own day-to-day operation of the MDMS and the applications integrated with it, including rotating on-call support.
• Analyze MDMS issues, trace data flows and perform log analysis to resolve production problems quickly.
• Build automation for alerts and monitoring, and identify the tools and reports the AMI Run team needs to monitor and troubleshoot production.
• Lead incident triage, remediation and root cause analysis, and recommend preventive actions, including HPI.
• Work production issues in an agile framework with quick turnaround, owning resolution and collaborating with vendors and ecosystem partners.
• Partner with key vendors and business partners on release notes, scheduled upgrades and enhancements, and contribute to production release planning.
• Trend process data to develop insights, and drive continuous improvement and holistic monitoring processes.
• Provide status updates and report critical issues, and engage vendors and sponsors in weekly status meetings.
• Work independently while guiding other employees and contractors.

• 8+ years of IT experience, with a lead technical role in production application support.
• Hands-on experience supporting AMI systems such as MDMS and HES.
• Solid experience in IT architecture, infrastructure and cloud development, software architecture design, business analysis and Dev Ops.
• Proven skills in incident triage, log analysis, data-flow tracing and root cause analysis.
• Experience building automation for alerting and monitoring.
• Strong project management, product management and communication skills.
• Availability for rotating on-call support.

• Experience in the utility or energy sector.
• Experience working with AMI vendors on releases, upgrades and enhancements.
• Background in IT process improvement and Human Performance Improvement (HPI) practices.
• Experience mentoring or upskilling technical teams.

• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• 401(k) + 401(k) matching.
• Paid time off.
• Referral Program.

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