Epic Ambulatory Analyst II

We are looking for an Epic Ambulatory Analyst II for a full-time permanent remote role in Durham, NC.

Candidates must be legally authorized to work in the US and reside on the East Coast.

• $80K - $95K annually

The Ambulatory Solutions Application Analyst is primarily responsible for developing, deploying, training, and providing post-implementation support for the Electronic Health Record (EHR) across ambulatory workflows. Responsibilities include planning, performing, managing, and supporting identified EHR users within the client environment. This support extends to the Ambulatory Solutions suite of modules, including Epic Care Ambulatory, Phoenix, Kaleidoscope, Care Everywhere, Haiku/Canto, Nurse Triage, Bones, Rehab, and other necessary Epic modules and third-party integrated applications.

Partnering with providers and clinical staff to improve their knowledge and fluency within Epic as needed, coordinating virtual and on-site assistance to support the growth and expansion of clinics under the Client umbrella. Facilitating Epic support during implementation phases to enhance knowledge transfer and promote proficiency in utilizing the application and providing liaison services between Epic and identified Super User and End User resources throughout all DPC and DHIP clinics and Community Connect customers.

These services include participating in design sessions, reviewing specifications for the implementation of the Epic EHR, and specifying bug fixes, new features, and enhancements over time to ensure they meet the needs for providing patient care.

Epic Ambulatory Certification is required.

A minimum of three years of related experience is required, with a strong recommendation for ambulatory and clinical experience.

• Interprets and analyzes systems, data, and information with supervision.
• Implements applications, tools, processes, and structures that assist end users with the management of data in their business unit.
• Provides systems support, including troubleshooting and the configuration and testing of software.
• Ensures security of technology solutions with supervision.
• Participates in planning and providing customer training sessions on system use or revisions.
• Assists in making oral and written presentations to project teams and management.
• Completes simple tasks and portions of larger information system projects with direction.
• Identifies internal resources to build project team efficiency.
• Updates system, operational, and department documentation.
• Recommend areas for process improvement.
• Adhere to organizational policies and procedures defined within Epic.
• Review, evaluate, and complete NOVA assignments by established deadlines, including associated build as required, for monthly SUs, Upgrades, and other system-assigned updates (i.e., IMO, FDB, CPT, etc.) as defined by management.
• Ability to initiate and follow change management processes for minor system updates.
• Engage in daily on-call duties to triage production support requests, manage error queues, and perform validation tasks outside of regular business hours.
• Serve in the daily PRD Core Ops error management rotation during standard business hours to monitor, validate, and resolve system issues.
• Perform other related duties incidental to the work described herein.

• In addition to the duties described above the Level 2 will:
  Provide identified liaison services between Epic and identified Epic EHR application, deployment, and development staff. Assist in the creation and execution of deployment tasks, clinical workflow interpretation, and participate in Epic EHR application build, testing, and support. Advise and assist with educational issues, including cross-training of team members, end-users,…