Storage Technical Support Specialist

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US $83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.

Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our Story Hub.

Job Summary:

We are seeking a highly motivated and experienced DE/DM Storage Technical Support Specialist to join Lenovo’s Customer Engagement Center (CEC) Support Team. The successful candidate will provide advanced technical support for customers using Lenovo Think System DM Series, DE Series, Net App ONTAP, SAN, NAS, and enterprise storage solutions. This role will be responsible for troubleshooting complex technical issues, managing customer escalations, isolating hardware and software failures, and driving issues through resolution while delivering an exceptional customer experience.

You will be part of a highly skilled and versatile team of Technical Support Engineers and Technical Leads responsible for supporting business-critical customer environments. The ideal candidate will apply strong knowledge of enterprise storage technologies, storage networking, operating systems, hardware, firmware, and host integrations to efficiently diagnose and resolve complex storage-related problems. This position plays an important role within Lenovo's 24x7 enterprise support organization and requires strong technical ownership, communication, collaboration, and problem-solving skills.

This is a hybrid role based in Morrisville, NC.

Technical Support Troubleshooting

• Provide advanced technical support for customers using Lenovo Think System DM Series and DE Series storage solutions.
• Provide technical support for Net App ONTAP-based storage environments.
• Troubleshoot and resolve complex storage hardware, software, configuration, connectivity, and performance issues.
• Analyze system logs, diagnostic data, configuration information, alerts, and performance information to identify root causes.
• Develop clear and technically accurate action plans for customers and internal support teams.

• Support storage installations and configurations involving Direct Attached Storage (DAS), Storage Area Networks (SAN), Network Attached Storage (NAS), Block Storage, File Storage, Object Storage, and NVMe / NVMe-based technologies.
• Troubleshoot storage connectivity and protocol issues involving Fibre Channel, iSCSI, NFS, CIFS / SMB, SAS / SCSI, and NVMe.
• Configure, manage, and troubleshoot volumes, LUNs, storage pools, volume groups, disk groups, RAID, Dynamic Disk Pools (DDP), tiering, thin provisioning, deduplication, compression, snapshots, replication, Snap Mirror, and storage encryption.

• Diagnose and tune storage environments to improve performance, availability, and reliability.
• Troubleshoot high-availability configurations, controller…