System Administrator IV

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”.We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

Victra is looking for a System Administrator IV to work alongside our existing administrators on Victra’s servers, identity, cloud, and Microsoft 365. In this hands‑on role, you will close audit findings, clean up identity, harden systems, test recovery, and handle the system work that comes out of security incidents.

Your work supports roughly 1,500 retail stores and our corporate teams, and helps our Infrastructure, Security, Network, Application Development, and AI teams move faster. You work independently with minimal direction, take problems from start to finish, and communicate clearly with technical teams, business leaders, and vendors. This is a hybrid role based in Durham, NC, and includes an on‑call rotation.

• Administer Windows and Linux servers, virtualization, and identity infrastructure on‑premises and in Azure, and maintain build, configuration, and hardening standards.
• Design and maintain highly available systems that meet uptime, performance, and recovery targets for 24×7 retail operations, and migrate server workloads from the on‑premises data center to Azure with the Cloud team.
• Administer Microsoft Entra  hybrid identity, clean up and restructure Entra groups, design a company‑wide roles and Privileged Identity Management (PIM) approach, and bring applications onto single sign‑on.
• Build and tune Conditional Access policies with the Information Security team, and automate user provisioning and deprovisioning so new hires are ready on day one.
• Administer Azure resources and Microsoft 365 (Exchange Online, Teams, SharePoint, and One Drive), Intune device policies and compliance, and email security including SPF, DKIM, and DMARC.
• Perform eDiscovery searches, legal holds, and message recalls on approval from HR or Legal, and support Microsoft Purview retention, sensitivity labeling, and data loss prevention policies.
• Monitor server, cloud, and directory health and improve alerting; keep backups healthy, run restore and failover tests, and maintain the disaster recovery and business continuity plan.
• Patch servers and remediate vulnerability, managed detection and response, and audit findings, and serve as an escalation point for system incidents, leading troubleshooting and root cause analysis.
• Partner with the Information Security team on hardening and incident response, build security playbook automation (KQL queries, scripts, and runbooks), and maintain the controls and evidence for PCI DSS and Verizon security assessments.
• Automate repetitive tasks with Power Shell, Microsoft Graph, Azure Automation, and infrastructure‑as‑code, and administer endpoint management and RMM tools.
• Cross‑train with fellow administrators, mentor global infrastructure engineers, maintain documentation and runbooks, track project work in Jira, and manage vendor relationships.
• Participate in an on‑call rotation and support critical issues and scheduled maintenance after hours and on weekends as needed.

• 8+ years of system administration experience in an enterprise environment, including 3+ years administering Microsoft Azure infrastructure in production.
• Expert knowledge of Windows Server, Active Directory, DNS, DHCP, and Group Policy, plus working knowledge of Linux.
• Deep experience with Microsoft 365, Entra ,…