Implementation Lead - Gateway

Description

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small, middle‑market, and venture‑backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full‑service branches throughout California and Denver, Colorado, as well as full‑stack payment processing solutions through its subsidiary, Deepstack Technologies.

The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values – Entrepreneurialism, Operational Excellence, and Superior Analytics – empower us in creating a dynamic and inclusive workplace.

We are committed to supporting your growth and well‑being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN®

The Implementation Lead ensures smooth merchant integration with payment gateways by overseeing API certification, delivering tailored technical training, and supporting the adoption of gateway features. Serving as a technical expert and escalation point, this role creates comprehensive training materials, consults with business development, and collaborates across teams to continuously enhance gateway solutions and the overall merchant experience.

• Lead end‑to‑end onboarding and integration of merchants to payment gateways, ensuring compliance with certification processes and technical requirements.
• Manage and facilitate API certification for merchants, providing clear guidance, troubleshooting complex integration challenges, and validating technical implementation.
• Deliver comprehensive training on Virtual Terminal operation and advanced gateway features, tailored to the unique needs of each merchant.
• Develop and maintain training and support materials, including guides, FAQs, and knowledge base articles, covering both API and gateway functionality.
• Provide consultative support to the business development team in scoping gateway solutions for prospective and current merchants, offering technical insight and solution design expertise.
• Engage directly with merchants to deliver training, answer technical questions, and ensure successful adoption of gateway features.
• Function as the escalation point for client support teams, resolving complex or high‑priority technical issues related to integration, configuration, or gateway operation.
• Stay abreast of industry trends, new gateway features, and best practices, incorporating these insights into merchant enablement strategies and support resources.
• Collaborate with product, engineering, and customer success teams to relay merchant feedback and drive continuous improvement of gateway solutions.
• Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
• Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions.…