Account Manager

The Account Manager will oversee all aspects of facility operations, maintenance, and engineering services for the portfolio. This role is responsible for ensuring the reliability, efficiency, and safety of building systems and infrastructure to support critical business activities of our client. The Account Manager will lead large, cross‑functional teams; standardize best practices; mitigate operational risk; and ensure UG2 consistently delivers high‑quality, reliable, and compliant facilities services.

• Leadership & Management
  • Lead and mentor a team of engineers, maintenance technicians, and support staff to ensure high performance and professional development.
  • Develop and implement standard operating procedures (SOPs) for facility operations and maintenance.
  • Establish and monitor key performance indicators (KPIs) to ensure operational excellence.
• Facility Operations & Maintenance
  • Oversee the operation, maintenance, and repair of all building systems, including HVAC, electrical, plumbing, BAS systems, life safety, and laboratory systems.
  • Implement and manage preventive and predictive maintenance programs to minimize downtime and extend the life of equipment.
  • Ensure compliance with all local, state, and federal regulations, including OSHA, EPA, and building codes.
• Technical & Engineering Oversight
  • Provide technical leadership for central utility plants, critical building systems, and infrastructure supporting life sciences operations.
  • Advise on capital planning, lifecycle management, and operational readiness for new or renovated facilities.
  • Review and approve technical documentation, including SOPs, P&IDs, and engineering procedures.
• Project Management
  • Develop and manage small capital projects, renovations, and upgrades to building systems, ensuring they are completed on time, within budget, and to the highest standards.
  • Collaborate with property management, tenants, and other stakeholders to align project goals and objectives.
• Budgeting & Financial Management
  • Develop and manage the annual operating and capital budgets for engineering and maintenance activities.
  • Track expenses and identify cost‑saving opportunities without compromising service quality.
• Vendor & Contract Management
  • Suggest, select, negotiate, and manage contracts with vendors and service providers to ensure quality work and timely delivery.
  • Evaluate vendor performance regularly and maintain strong relationships with key suppliers.
• Safety & Compliance
  • Ensure that all building systems comply with safety and environmental regulations.
  • Develop and implement emergency response plans and ensure that the facility is prepared for any potential incidents.
• Innovation & Continuous Improvement
  • Stay up to date with the latest industry trends, technologies, and best practices.
  • Identify and implement innovative solutions to improve efficiency, sustainability, and overall facility performance.

• Engage with all leaders and stakeholders.
• Engage with all employees.
• Engage with customers and tenants.

• Bachelor’s degree in engineering, Facilities Management, or a related field. Advanced degree or professional certifications (e.g., PE, CFM, CHFM, LEED AP) are preferred.
• A minimum of 10‑years of experience in facilities management, with at least 5 years in a leadership role within a life science, medical, pharmaceutical, or research facility preferred.
• In‑depth knowledge of building systems, including utility, HVAC, electrical, plumbing, BMS, life safety, and laboratory infrastructure.
• Proven experience with preventive and predictive maintenance programs, energy management, and sustainability initiatives.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Critical thinking as part of a team in a research environment.
• Excellent communication, leadership, and interpersonal skills.
• Proficiency in CMMS (Computerized Maintenance Management System) and other relevant software.
• Ability to work in a fast‑paced environment and respond to emergencies outside of regular business hours.

• The role requires the ability to lift up to 50 pounds, climb ladders,…