Track Supervisor

Track Supervisor role at Andretti Indoor Karting & Games

Join the team to lead daily operations, staffing, training, and guest relations.

The Track Supervisor is a full‑time hourly position responsible for supporting the Operations Manager with staffing and training of hourly staff, cost control, service standards, operational procedures, guest relations, sanitation, environment control, cash handling, staff motivation, safety and security. The supervisor leads each shift and creates an environment that encourages ownership and accountability while maintaining the quality and ethical standards set by AIKG.

• Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products.
• Accountable to maximize daily sales and effectively manage costs, labor and cash control.
• Maintain opening, running and closing duties for the department.
• Manage organization and cleanliness of departmental areas.
• Take a proactive approach to guest relations, including time spent on the floor interacting with guests, table visits, etc.
• Ensure the highest level of quality and standards of service.
• Responsible for all aspects of guest relations and the quality of experience delivered to the guest (product, timing, service, entertainment, excitement, etc.).
• Empower staff to deliver exceptional legendary service.
• Execute special events with the leader on duty.
• Provide management with direct and honest feedback of staff performance.
• Assist with staff training and employee relations.
• Assure high staff morale.
• Takes an active part in the recruitment and retention of staff.

• Guest service and leadership experience is preferred.
• Drug test and background check required prior to employment.
• 6 months or more of Andretti brand and culture exposure is a plus.
• Current trainer or team lead experience is a plus.
• Proven leadership and team skills; ability to motivate and manage all levels of staff.
• Strong written, verbal and organizational skills.
• Ability to work with minimal supervision and make independent decisions and judgment in keeping with the level of the position.
• Ability to lift up to 50 lbs.
• Maintain all safety procedures.
• Open and full availability.
• Willingness to work a flexible schedule including holidays, nights and weekends.
• Sensitivity to confidentiality. Use of discretion regarding personal and confidential employee matters.
• Gregarious, upbeat and outgoing personality.
• Reasonable accommodations may be made for individuals with disabilities.

• Top Pay.
• Flexible Schedules.
• Personal/Family Medical, Dental and Vision Coverage.
• $1200 company‑paid Health Savings Account available.
• Vacation and Sick time accrued during the first year.
• 401(k) retirement program with up to 8% company match.

Seniority level
:
Mid-Senior Level

Employment type
:
Full-time

Job function
:
Other

Industries
:
Entertainment