SVP, Client Services Manager

Description

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies.

The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values – Entrepreneurialism, Operational Excellence, and Superior Analytics – empower us in creating a dynamic and inclusive workplace.

We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN

THE OPPORTUNITY

The incumbent will be responsible for achieving department goals and overall business success. Provide direction, leadership and motivation to ensure the Client Services Team achieves service and operational goals. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

HOW YOU’LL MAKE A DIFFERENCE

• Responsible for all aspects of management and supervision of Client Services staff in accordance with the Bank policies.

• Responsible for the training, development and retention of staff.

• Involved with interviewing and hiring decisions including preparing and delivering employee performance evaluations, goal planning, and counseling.

• Build and maintain strong relationships with business partners through regular interactions and feedback collection.

• Implement strategies to enhance client service delivery and ensure client satisfaction.

• Establish and monitor performance metrics and implement improvement plans as necessary.

• Drive initiatives for continuous improvement, adopting best practices and innovative approaches.

• Promotes effective service environment.

• Approves transactions within established guidelines.

• Conducts regular staff meetings to ensure compliance with all Bank policies and procedures.

• Resolves complex client issues and/or inquiries by exercising independent judgment while ensuring compliance with bank policies and procedures.

• Achieve satisfactory audit ratings.

• Identify and mitigate operational risk to avoid operational losses.

• Expense management and control.

• Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.

• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.

• Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.

• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.

• Performs other duties and projects as assigned.

WHAT YOU’LL BRING

• Required:
  
  High School diploma or equivalent.

• Prefe…