Client Success Manager

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Position:
Client Success Manager

Location:

Durham, NC

Type:
Full-time

Schedule:

Monday - Friday, 8:00am to 5:00pm

Greene Resources is seeking a Client Success Manager to join a growing and dynamic team! This role manages and supports the daily operating model, manages multi‑shift teams (50–100 associates), and drives continuous improvement to reduce cost per unit while maintaining safety and compliance. The ODM partners closely with client operations leaders and Array stakeholders to achieve SLAs/KPIs and margin targets.

• Build strong relationships with client contacts in operations, finance, HR/safety, and IT. Understand the business operations inside and out, communicating daily with customers, attending production and floor meetings, and building trust in Array’s partnership.
• Identify workflow bottlenecks and improvement opportunities; elevate them to RD and internal teams for piloting and implementation.
• Coordinate Q  schedules and contribute content; ensure client‑facing reporting is accurate and timely.

• Supervise, coach, document, and performance‑manage the onsite workforce; deliver in‑the‑moment feedback for safety, quality, and speed; or ensure that the Onsite Talent Engagement Manager does so.
• Define the Ideal Talent Profiles, including physical requirements to perform the role. Collaborate with talent acquisition teams to ensure workforce needs are met.
• If supporting a delivery where in‑person interviews are not possible, complete an in‑person Final Evaluation and hiring decisions.
• Understand how to perform core production tasks and, in rare instances, assist hands‑on to unblock flow or cover gaps.
• Manage the day: ensure shift coverage, set the plan for the day, ensure targets and expectations are clear, and provide direction as needed to drive performance.
• Own or oversee scheduling to keep staffing levels as expected to meet production targets.

• Exceed client productivity targets; convert expectations into operational reality above target by directing staffing, performance management, and process enhancement.
• Ensure daily adherence to safety, regulatory, and contractual standards; proactively mitigate risk and workers’ comp exposure.
• Create a workplace environment that effectively balances fun and structure.

• Base Pay + Uncapped Commission
• Full Health Benefits (Medical, Dental, and Vision)
• 401k + Matching
• Weekly Pay

Greene Resources is part of Array Corporation
, the leading technology‑enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.