VP, Client Services Support Manager

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly‑owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship‑based business banks focused on providing banking and treasury management services to small, middle‑market, and venture‑backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full‑service branches throughout California and Denver, Colorado, as well as full‑stack payment processing solutions through Banc Edge.

The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values – Entrepreneurialism, Operational Excellence, and Superior Analytics – empower us in creating a dynamic and inclusive workplace.

We are committed to supporting your growth and well‑being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN®

The VP, Client Services Support Manager will be responsible for managing front line support to Client Services Staff, as well as Venture bankers and clients, in all areas of deposit, loan and treasury management operations with the objective of providing exemplary service to ensure total customer satisfaction. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

• Responsible for all aspects of management of Client Services (CS) Support staff, including hiring, training, and reviews.
• Create/update/maintain processes and procedures for CS department.
• Work with internal and external auditors to ensure departmental compliance.
• Ensure all new deposit accounts are properly booked in the deposit system.
• Process account maintenance/updates & corrections in various systems.
• Maintain documentation pertaining to the CS department activities.
• Perform monthly audits.
• Approve transactions within established guidelines.
• Strategize and monitor daily activities of client services support.
• Provide research and information to customers.
• Assure high quality and friendly client service.
• Ensure customer document files are up to date.
• Expense control.
• Conduct regular staff meetings to ensure compliance with all Bank policies and procedures.
• Verify all required documentation is obtained and saved to client files.
• Achieve satisfactory audit ratings.
• Support Client Services staff in a variety of ways, including managing client inquiries, coordinating cross‑team communication, preparing documentation, and ensuring service delivery meets quality standards.
• Involved with interviewing and hiring decisions.
• Prepare and deliver employee performance evaluations, goal planning, and counselings.
• Manage, support, coach and train staff.
• Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; promotes working environment free of harassment of any type.
• Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
• Performs other duties…