Operations Manager
Listed on 2026-01-12
-
Management
Operations Manager -
IT/Tech
Description
Aspida is a tech-driven, nimble insurance carrier. Backed by Ares Management Corporation, a leading global alternative asset manager, we offer simple and secure retirement solutions and annuity products with speed and precision. More than that, we’re in the business of protecting dreams; those of our partners, our producers, and especially our clients. Our suite of products, available through our elegant and intuitive digital platform, focuses on secure, stable retirement solutions with attractive features and downside protection.
A subsidiary of Ares Management Corporation (NYSE: ARES) acts as the dedicated investment manager, capital solutions and corporate development partner to Aspida. For more information, please visit or follow them on Linked In.
Aspida is a tech-driven, nimble insurance carrier. Backed by Ares Management Corporation, a leading global alternative asset manager, we offer simple and secure retirement solutions and annuity products with speed and precision. More than that, we’re in the business of protecting dreams; those of our partners, our producers, and especially our clients. Our suite of products, available through our elegant and intuitive digital platform, focuses on secure, stable retirement solutions with attractive features and downside protection.
A subsidiary of Ares Management Corporation (NYSE: ARES) acts as the dedicated investment manager, capital solutions and corporate development partner to Aspida. For more information, please visit or follow them on Linked In.
Sometimes, a group of people come together and create something amazing. They don’t let egos get in the way. They don’t settle for the status quo, and they don’t complain when things get tough. Instead, they see a common vision for the future and each person makes an unspoken commitment to building that future together. That’s the culture, the moxie, and the story of Aspida.
Our business focuses on annuities and life insurance. At first, it might not sound flashy, but that’s why we’re doing things differently than everyone else in our industry. We’re dedicated to developing data-driven tech solutions, providing amazing customer experiences, and applying an entrepreneurial spirit to everything we do. Our work ethic is built on three main tenets:
Get $#!+ Done, Do It with Moxie, and Have Fun. If this sounds like the place for you, read on, and then apply at
This dynamic role is responsible for oversight of Aspida Operations. This individual will work closely with all departments in Operations including New Business/Premium Remittance, Licensing/Commissions, Client Support, Producer Support, and Claims. This is a hands-on managerial role in a growing organization. Individuals who will be successful in this role do not mind diving into the details and are willing to handle any and everything a team member on the front lines may handle on any given day.
This role will directly supervise leaders in each department so must have a strong coaching and motivation background. Individuals in this role must be a proactive problem solver with clear and concise communication skills. Must be highly motivated and energetic with the capacity to stay organized and retain many fine details and business rules for multiple departments. This role reports to the SVP, Chief Experience Officer and is required to be onsite 3 days a week at our Durham, NC headquarters.
You Will Do
- Act as expert within the operations team on industry trends and educate the appropriate departments on best practices, make process improvement recommendations, and work with department leads to develop metrics for turnaround time, volume, and accuracy.
- Supervise operational performance of the contact center ensuring an extraordinary experience for all who engage with Aspida.
- Maintain an in-depth working knowledge of all Aspida offerings, systems, processes, and business rules.
- Handle escalated issues to completion ensuring internal and external customer satisfaction. Work closely with leads and front lines to ensure collaboration between departments when facing escalations.…
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