Associate Director, Campus Office Operations

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Work Arrangement:
On-Site

Requisition Number: 273367

Regular or Temporary:
Regular

Location:

Durham, NC, US, 27710

Date:
Aug 11, 2026

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools.

With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Be You.

At Duke, we believe exceptional residential experiences begin with exceptional people. As the
Associate Director of Campus Office Operations
, you will play a pivotal role in shaping the day-to-day experience of thousands of residential students by leading key operational functions that support Housing and Residence Life (HRL).

In this highly collaborative leadership role, you'll partner across Student Affairs, Facilities, Residential Education, and University departments to ensure our residential communities operate efficiently, safely, and with a commitment to outstanding service. Your expertise in operations, staff leadership, strategic planning, and customer service will directly contribute to creating an exceptional student living experience while supporting Duke's mission of excellence in education, research, and student engagement.

Be Bold.

As the operational leader for HRL campus offices, you will drive innovation, establish best practices, and lead a talented team dedicated to delivering seamless residential services. You will help shape policies, improve processes, foster collaboration, and ensure operational excellence across Duke's residential communities.

What You'll Do

Lead Campus Housing Operations

• Oversee the daily operations of Housing and Residence Life campus and apartment offices to provide a high-quality, student-centered residential experience.
• Develop, implement, and continuously improve operational policies, procedures, and service standards.
• Manage key inventories, including bedroom, specialty, and high-value master keys.
• Monitor operational performance and establish meaningful metrics that support service excellence and informed decision-making.
• Analyze trends, assess outcomes, and identify opportunities to enhance efficiency, student satisfaction, safety, and community well-being.
• Support Duke Housing's commitment to remaining a national leader in residential operations and customer service.

Drive Strategic Partnerships and Collaboration

• Partner with Residential Education, Residential Student Services, Facilities Planning and Operations, Conference and Event Services, Parking and Transportation Services, and other campus stakeholders to coordinate critical housing operations.
• Support major departmental initiatives including opening, closing, break housing, occupancy management, health and safety inspections, and student communications.
• Advise colleagues on operational procedures and ensure compliance with University, Division, and departmental policies.
• Collaborate on residential assessment processes, including room damage charges, key replacement fees, and other student housing-related financial transactions.
• Analyze operational needs, recommend solutions, and contribute to strategic planning efforts that support future student housing initiatives.
• Represent Housing and Residence Life on University committees, stakeholder…