Communications and Outreach Coordinator

Work. Serve. Thrive. With the City of Durham.

Advance in your career while making a real difference in the community you serve.

Salary Range: $64,507 – $100,066

Hiring range: $64,507 – $82,286

Workdays/

Hours:

Monday - Friday 8:00 a.m.

- 5:00 p.m. (Some evenings and weekends required)

If you're passionate about helping residents access information, engage in public decisions, and connect with resources that support affordable, safe, and fair housing, the City of Durham invites you to consider the role of Communications and Outreach Coordinator with the Housing & Neighborhood Services (HNS) Department.

The Communications and Outreach Coordinator leads and coordinates departmental communications and outreach for the Housing & Neighborhood Services Department.

This position will be nested within the Housing and Neighborhood Services Department's Administration Division.

An ideal candidate will have experience in public information, communications, and equitable engagement.

This is an exciting time for the Housing and Neighborhood Services Department. The City’s Affordable Housing, Code Enforcement, and Human Relations teams were recently combined to create one department.

Collaboratively, the teams work together to execute the City Council's affordable housing and neighborhood services goals as we work together to build a Durham where everyone has affordable, safe, and fair housing. The department is committed to fostering an environment where everyone on the team is empowered to lead and achieve results consistent with the Council's goals and the department's work plan.

We strive to put our department values into action in all that we do: service, teamwork, accountability, and empathy.

• Principles and practices of public communication, marketing, outreach, and community engagement.
• Effective writing, editing, and plain language communication techniques for diverse audiences.
• Digital communication platforms, including websites, social media, email systems, and content management tools.
• Project coordination, workflow management, and editorial processes.
• Equity centered engagement strategies and culturally responsive communication approaches.

• Writing clear, accurate, and accessible content for print and digital formats.
• Facilitating meetings, public events, listening sessions, and outreach activities
• Coordinating projects, timelines, approvals, and cross departmental workflows.
• Problem solving, identifying communication challenges, and recommending effective solutions.
• Using design, layout, or content creation tools.

• Strategic Communications and Content Development:Develop and implement department-wide communication plans that align with HNS priorities, major initiatives, and the City's strategic goals.

• Community Outreach and Engagement:Plan and lead departmental engagement strategies, including logistics, promotions, and gathering stakeholder feedback.

• Employee Advisement and Engagement:Provide communications guidance and direction to staff, including the executive team, and support internal employee engagement efforts

• Perform other related duties as assigned.

• Bachelor’s Degree in business or public administration, communications, or directly related field, and one year of professional communications, web and graphic design, media relations, public information, or video production experience.

• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

• Two years of professional experience in communications, public information, public relations, marketing, community outreach, community…