Registered Nurse - Triage - Duke Integrative Medicine

Work Arrangement:
On-Site

Requisition Number: 277006

Regular or Temporary:
Regular

Location:

Durham, NC, US, 27710

At Duke Health, we’re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina’s Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life:
  Living in the Triangle!
• Relocation Assistance (based on eligibility)

Duke Integrative Medicine is seeking a RN
- Triage Concierge Medicine who embraces Advancing Health Together

Duke Integrative Medicine combines conventional medicine with evidence-based complementary therapies, emphasizing whole-person health, prevention, and wellness. Our center offers integrative primary care, health coaching, nutrition counseling, acupuncture, massage therapy, and wellness programs in a welcoming, healing environment focused on personalized care and lasting patient relationships.

Our membership-based concierge practice provides highly personalized primary care, including extended appointments, same- or next-day access for acute needs, coordinated specialty care, and after-hours physician availability.

The Concierge Triage RN serves as a primary clinical point of contact, providing skilled nursing assessment, timely care coordination, and individualized follow-up. With a two-hour response standard during business hours, this role emphasizes exceptional service, clinical excellence, and meaningful patient relationships in a collaborative care environment.

We are seeking a Clinical Nurse II in our Duke Integrative Medicine clinic located in Durham, NC, to be an integral member of the healthcare team and provide direct and indirect care to patients. Independently plan and provide professional nursing care for patients in ambulatory clinic settings in accordance with medical and nursing plans of care and established policies and procedures.

Provide nursing services to patients and families in accordance with the scope of the RN as defined by the North Carolina Board of Nursing.

Address patient phone calls and coordinate care needs in an ambulatory concierge primary care practice. Responsibilities include, but are not limited to, triage of acute care needs utilizing approved protocols when appropriate; obtaining medical documents; prescription refills; managing clinical communications; coordinating referrals and orders; and scheduling patient visits.

• Use proficient assessment skills to identify actual and potential issues impacting patient status; communicate with physicians and coordinate patient visits as needed.
• Effectively establish, coordinate, and communicate priorities for patient care utilizing time management and clinical judgment.
• Manage multiple complex patient and family care needs safely and efficiently.
• Recognize and coordinate patient care needs with the interdisciplinary team, assisting with clinical workflow and nursing-specific tasks as needed.
• Utilize approved triage protocols in conjunction with critical thinking and clinical judgment. Follow clinic-specific protocols and standard work to support patient safety and best practices.
• Attend and participate in team huddles, staff meetings, and performance improvement initiatives.
• Answer and address incoming telephone calls, faxes, and electronic communications during clinic hours, prioritizing acute and time-sensitive patient needs.
• Monitor and manage nurse triage and provider In Baskets, including patient advice requests, prescription refills, prior authorizations, and clinical messages requiring follow-up.
• Coordinate urgent and routine referrals, diagnostic testing, STAT orders, and…