PT Sales Associate - Streets AT Southpoint

Job Description

Posted Wednesday, March 19, 2025 at 4:00 AM

The Sales Associate is responsible for demonstrating knowledge and love of the brand while ensuring each customer has an exciting and enjoyable experience. The Sales Associate brings a positive attitude and service mentality to every interaction in an effort to delight the Forever 21 shopper.

• Consistently create a welcoming environment as customers enter or exit the store.
• Immediately respond to customer inquiries and needs.
• Proactively seek opportunities to deliver a great customer experience.
• Assist in the location, availability and selection of merchandise.
• Use basic selling techniques to engage with the customer.
• Introduce current sales, promotions, credit card applications and other brand initiatives to gain customer’s loyalty.
• Follow the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking).
• Complete sales transactions and maintain proper accountability at registers.
• Process merchandise returns and exchanges courteously and under company guidelines.
• Speak positively about the brand, customers, and other team members.
• Demonstrate initiative, teamwork and ownership in every interaction.
• Maintain visual standards for the selling floor, fitting rooms, visual displays and presentations.
• Assist in daily store recovery, before, during or after store opening hours.
• Adhere to company policies, procedures, and loss prevention practices.
• Share feedback and ideas with management to help improve store processes.
• Adapt to a quickly changing environment while managing multiple tasks.
• Provide support for all cross-functional departments.
• Help set the tone and standards that drive customer satisfaction and representation in the market.

• Must be at least 16 years of age.
• Minimum of one year of retail sales experience and previous cash handling experience is preferred.
• Must be energetic and charismatic.
• Must have strong communication, organizational and time management skills.
• Must have excellent interpersonal skills and act with integrity and business maturity to ensure interactions are conducted without bias or prejudice.
• Must be able to complete sales transactions in POS register system.
• Must be available to work a flexible schedule to meet the needs of the business, which may include closing shift, weekends, and holidays.
• Must be able to spend up to 100% of working time standing and walking; lift and carry up to 50 lbs; perform repetitive finger, hand and wrist motions; bend, stoop, reach, squat, kneel, push, pull, climb ladders, and work with cleaning chemicals.