ReStore Associate

summary

reporting to the assistant restore manager, the restore associate (ra) will assist with day‑to‑day operations of the storefront end, sales floor and receiving and processing donations in the back room. The ra will be expected to leverage available volunteers to accomplish daily tasks efficiently. In addition, the ra will be responsible for store projects that will be assigned to them as needed within the store and must provide excellent customer service to donors in the back, customers on the sales floor, customers at the front end (register), and to regular volunteers as well as community service (cs) members.

this is a non‑exempt position for both full and part‑time associates requiring flexibility to work evening and weekend hours as needed. Full‑time associates will spend five days per week, monday–saturday (40 hours) at the position.

• ensure the donation area is neat, clean, orderly, and the product is cleaned, priced, and moved properly to facilitate an enjoyable and easy shopping experience.
• evaluate the condition/price of incoming merchandise (including furniture, cabinets, and lawn equipment) to ensure it is sellable and consistent with restore product acceptance standards.
• ensure volunteers complete daily tasks in a timely and safe manner.
• providing excellent customer service to customers and donors of the restore.
• operate the cash register.
• promote the mission, vision, and values of hfhwc.
• work closely with the assistant restore manager to determine individual projects that may be necessary for store improvements (these can include activities such as building new display equipment).
• to learn about hfhwc and the restore and be able to communicate our mission and purpose to volunteers and customers.

• a strong belief in the organization’s mission, goals, and accomplishments.
• ability to communicate clearly and concisely both internally and externally.
• energized in an atmosphere that fosters sharing new ideas and initiatives.
• ability to have grace and humor under pressure.
• strong organizational skills will be required.
• the ability to independently prioritize tasks in a fast‑paced and dynamic environment is essential.
• ability to manage volunteers and keep them engaged with those tasks.

the ra works in coordination with the assistant restore manager and is responsible for managing volunteers and cs members within the restore. Formal reviews are held annually by their manager.

employees will be guided by habitat’s mission principles and habitat wake’s strategic plan and departmental goals.

responsibilities involve a variety of interrelated tasks. Procedures vary based on management requirements. The ra will need to be able to work with different staff members (volunteers, cs members, visitors, etc.) within the restore organization to fulfill varying roles.

errors in work performance may result in delays in the recovery of costs or even loss of revenue and may cause serious operational disruptions.

individuals have frequent contact with other hfhwc staff, clients, stakeholders, vendors, donors, city of raleigh community service program, customers, external private/public entities, and government agencies for the exchange of information and to solve problems and discover opportunities.

the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to be on their feet for long periods of time (8 hr. Days, 5 days/week). The employee frequently is required to stand, walk, bend, stoop, kneel, and carry, as well as pull and reach to obtain stock and/or acquire merchandise for sale.

Position requires the ability to frequently lift products/supplies, up to 50 lbs.

this job operates primarily in a retail/warehouse environment and can require operating equipment such as a forklift, power tools, hand tools, ladders, price guns, pallet jacks, and other material handling equipment. Occasionally, they work…