Enterprise Customer Account Manager

Enterprise Customer Account Manager – Avalara

Join to apply for the Enterprise Customer Account Manager role at Avalara.

We are looking for an Enterprise Account Executive to join our SaaS Sales team, focused on growing existing Enterprise customers across the U.S. We are looking for a proven record in Enterprise relationship management, sales growth, and a focus for customer success.

• Customer Relationship Management: Develop strategic relationships with partners across customer organizations, from daily users to executive levels.
• Improve Sales Growth: Improve ARR targets by creating, managing, and expanding a pipeline of opportunities within assigned accounts.
• Account Management and Strategic Execution: Develop and refine comprehensive account plans aimed at delivering sales targets and exceeding customer expectations.
• Solution-Oriented Approach: Analyze customers' pain points and compliance goals, offering tailored solutions that align with their business goals.
• Collaboration: Collaborate with our teams such as Marketing and Customer Success to provide a cohesive, seamless customer experience.

This is a hybrid role that must be located in Durham.

• Experience in a quota-carrying B2B sales role, specifically in selling to an existing customer base.
• Minimum 4 years' experience in SaaS sales, with a preference for those with expertise in the financial, tax, or compliance industry.
• Understanding and application of sales management practices, including opportunity generation, pipeline management, and forecasting.
• Experience balancing multiple sales opportunities.
• Industry knowledge in retail, software, logistics, finance, accounting, or tax.
• Formal sales training and a relevant bachelor's degree.
• Proficient in desktop productivity tools and CRM systems (e.g., Salesforce, Gainsight).

• You'll bring experience using AI and AI-related technologies.
• You'll apply AI every day to business challenges – improving efficiency, contributing solutions, and driving results.
• You'll grow with AI by staying curious about new trends and best practices, and by sharing what you learn.

Total Rewards: In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness: Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity: Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture.

What You Need To Know About Avalara: We're defining the relationship between tax and tech. We've built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year.

We're An Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, U.S. Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

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