Automotive Sales Consultant - Volvo Durham

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Full Time Sales Johnson Volvo Durham, Durham, NC, US

Build relationships. Know your product. Create an experience customers remember!

Johnson Volvo Cars Durham, conveniently located in the Southpoint area, is looking for motivated, personable Automotive Sales Consultants to join our team.

You don't have to come from the automotive industry to build a successful career in automotive sales. Some of the qualities that make an exceptional Sales Consultant - curiosity, communication, hospitality, relationship building, follow-through, and a genuine desire to help people - translate from many different careers.

If you enjoy connecting with people, appreciate innovative products and technology, and want a career where your effort and performance can directly influence your success, we'd like to meet you.

As a Sales Consultant, you'll guide guests through the vehicle-buying experience, from the first conversation through vehicle delivery and beyond.

You'll take the time to understand what each guest actually needs, help them explore their options, become a knowledgeable resource on our vehicles and technology, and create an experience that earns their trust and future business.

Responsibilities include:

• Welcome guests and create a professional, comfortable, and engaging sales experience.
• Ask thoughtful questions to understand each guest's transportation needs, preferences, lifestyle, and budget.
• Help guests select new and pre-owned vehicles that fit their individual needs.
• Present and demonstrate vehicle features, technology, safety systems, and ownership benefits.
• Conduct professional and informative test drives.
• Assist guests in evaluating purchase, lease, and trade-in options.
• Prepare and present pricing proposals in accordance with dealership guidelines.
• Partner with Sales Management and Finance to help customers move smoothly through the purchase process.
• Maintain accurate and timely customer information and activity in the dealership's CRM system.
• Respond to leads and maintain consistent follow-up with prospective and existing customers by phone, email, text, and other approved channels.
• Develop repeat and referral business by building relationships that extend beyond the initial sale.
• Maintain strong knowledge of Volvo vehicles, new and pre-owned inventory, manufacturer programs, available options, warranties, and competitive products.
• Complete required manufacturer certifications and dealership training.
• Coordinate and conduct professional vehicle deliveries, ensuring guests understand vehicle features, technology, maintenance needs, and available ownership resources.
• Introduce customers to our Service team and help establish the relationship that will support them throughout their ownership experience.
• Follow up after delivery to ensure satisfaction and continue building the customer relationship.

We're looking for people who are
motivated, coachable, relationship-oriented, and comfortable being accountable for their own results.

Successful candidates should bring:

• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication.
• The ability to listen, ask good questions, and establish trust.
• A positive, professional, and customer-focused approach.
• Strong organizational and follow-up skills.
• The ability to manage multiple customers, leads, appointments, and priorities.
• Comfort with technology and the ability to learn dealership CRM and sales systems.
• An interest in learning vehicle features, safety systems, connectivity, and evolving automotive technology.
• The ability to work independently…