Field Service Technician​/Mechanic

Field Service Technician/Mechanic – Carolina Handling

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product portfolio includes consulting, material handling equipment, automated mobile robots, vision‑guided vehicles, high‑density storage solutions, WMS/WES/WCS software, intralogistics, conveyor and high‑speed sortation, and telematics.

Our Field Technicians are essential to our reputation in the material handling industry. Whether you are an experienced mechanic or looking to change career paths, you will have the training, support, and opportunities to grow and advance in this role.

• Troubleshooting: identify and diagnose electro‑mechanical problems with equipment, and perform installations and repairs as needed.
• Customer Interaction: interact directly with customers to understand concerns, recommend solutions, and ensure satisfaction.
• Professionalism: represent the company positively, fostering goodwill through superior customer service.
• Repair Work: execute repairs efficiently and effectively.
• Scheduled Maintenance: perform scheduled maintenance tasks on equipment for contracted customers according to company policies and procedures.
• Inventory Management: maintain parts and supplies inventory in your service van.
• Van Maintenance: ensure the service van is properly maintained and stocked.
• Safety Compliance: adhere to safety and housekeeping guidelines when performing repairs at customer sites.
• Other Duties: perform any other duties as assigned to support the company’s overall operations.

• Valid driver’s license with a clean driving record.
• High school diploma or equivalent.
• 1–3 years of related education, training, or experience in maintenance, repair, or installation.
• Solid understanding of mechanical, electrical, hydraulics, and electronic systems; ability to read schematics and technical manuals.

• Interpersonal
  
  Skills:
  
  communicate effectively and courteously with customers.
• Problem‑Solving: analyze issues promptly and implement solutions to minimize downtime.
• Attention to Detail: ensure accuracy in work completion.
• Time Management: prioritize tasks efficiently and respond promptly to customer requests.
• Industry Awareness: stay updated on industry advancements and product availability.
• Equipment Operation: safely operate tools and equipment used in maintenance and repair.
• Physical Stamina: perform manual labor, lift heavy equipment, and work in diverse environments.

Benefits Built For YOU! At Carolina Handling, we offer a comprehensive program to protect your health, your family, and your way of life.

Medical, Dental, and Vision Insurance;
Prescription Drug Plan.

Company‑paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing;
Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.

Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.

Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/Corporate Contributions, Associate Giving Fund, and Discount Programs.

• Company‑Provided Vehicle: take‑home Service Van with fuel card, maintenance coverage, and full tool kit.
• Comprehensive Tool Kit: all essential tools, equipment and safety gear.
• Annual Uniform & Boot Allowance.
• Growth and Development: comprehensive training programs in the classroom and shop.
• Paid on‑the‑job training.
• Uncapped overtime hours for increased income.
• Career Growth and Advancement: internal mobility, mentorship, and leadership development.
• Company‑sponsored social events and team‑building activities.
• Employee recognition program.

This role is classified as heavy work, involving machinery, power tools, motor vehicles, and heavy equipment. Physical tasks may include walking, sitting, climbing, stooping, and lifting up…