Service Technician

CREATING STRONG COMMUNITY THROUGH EXCEPTIONAL EXPERIENCES

Excellence, service, a resident-first approach, and an ownership mentality. These are the bedrock values that influence every Hercules Living interaction, no matter how large or small. The dedicated professionals at Hercules Living are trained to ensure all residents receive the same extraordinary service, every time – no matter the type of community. We understand that little things can make a big difference to our residents’ comfort, happiness, and peace of mind.

That’s why we make sure each apartment and community is always clean, comfortable, and well maintained. At Hercules Living, we partner with residents to transform apartments into homes, and complexes into communities.

The Service Technician reports directly to the Service Manager. In coordination with the Service Manager he/she insures the physical operation and proper appearance of the community, both interior and exterior. The Service Technician must be CFC certified at least for Type II certification. He or she is responsible for exterior repair, preventative maintenance, interior repair (which includes turnover and occupied units), maintenance vehicle repair, inventory and its control, scheduling, grounds upkeep, etc.

This, the qualified Service Technician does with expertise, and excellence. Some specific duties include:
• Maintaining the exterior appearance of the building, hallways, laundry rooms, clubhouse and grounds to be pleasing to the eye of prospective and present residents.
• Preparing vacancies for occupancy on a schedule coordinated with the Property Manager.
• The Rental Office must approve all resident service requests, and no work is to be performed without that approval.
• Routine service requests should be completed within 24 hours of receipt unless they involve painting an occupied apartment or if parts must be ordered. Service work is to be completed correctly, creating minimum disturbance to the resident. Do not smoke, use profanity, remove any property of the resident, or carry on any unnecessary conversation. If more than 24 hours are required to complete a service request, the Property Manager should notify the resident of the circumstances and expected completion date.

• Return all service requests to the Property Manager upon completion. Leave a copy of the service request with the resident, stating what repairs were made.
• Maintain all community owned equipment in good working condition, i.e., lawn mowers, edgers, etc.
• Maintain an inventory list of tools, equipment and their location.
• Routine cleaning of the model/clubhouse.
• New government regulations require users of CFC’s to keep track of service requests and Freon purchases. Fines for non-compliance are substantial.
• In conjunction with Service Manager’s the technician will make two copies each week. One is to be kept in the office with copies of service requests, and one is to be turned into the corporate office with each week’s bill pack.
• Each community will keep a file just for this service requests.
• The employee doing the service request must fill out the service request form completely. Under no circumstances will you leave any blank spaces.
• If Freon is purchased during the week, a copy of the invoice must be attached to the form. REQUIREMENTS OF A SERVICE TECHNICIAN 1. Use various hand tools and test equipment. These items may vary in weight from a few ounces to 40 pounds. 2. Use a 30-pound can of refrigerant for servicing of air conditioners.
3. Hand-carry and use a 70-pound refrigerant recovery unit.
4. Hand-carry and install air conditioning compressors-weight from 40 pounds to 120 pounds, depending upon the size of the condensing unit.
5. Hand-carry and install air conditioning condenser units-weight 100 to 250 pounds.
6. Hand-carry and install furnace/forced air unit – weight 90 pounds.
7. Hand-carry and install water heaters-weight 70 to 90 pounds, depending upon capacity.
8. Hand-carry and install commode/closet combination – weight 40 to 50 pounds. 9. You will be required to climb ladders in order to clean leaves out of gutters and complete roof…