Peer Mentor - Outreach Worker

Join to apply for the Peer Mentor - Outreach Worker (63373) role at Volunteers of America Chesapeake & Carolinas

The Peer Mentor provides direct outreach and pre‑screening to potential individuals interested in enrolling in the Supportive Services for Veteran Families Program. Qualified candidate must possess a clear understanding of the service delivery system and the resources available for veterans and their families. The individual will provide peer support, mentoring, and coaching to SSVF program participants to help them access and navigate community and veteran resources.

In addition, the individual will serve as a quality assurance representative to veteran households accessing SSVF funds and participate as a member of the strengths‑based Case Management team.

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job‑related duties as required. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time)

• Identify locations frequented by potential veteran applicants (including veteran family members)
• Provide direct outreach to veterans and their families in their naturally occurring environments (i.e. home visits and community visits)
• Engage and build rapport with target population
• Provide identification of and pre‑screening for eligibility of potential applicants
• Coordinate initial screening and assessment with Case Management team
• Participate in Stand Downs and other VA/community outreach activities
• Provide client access to services and community resources as needed

• Provide peer support, mentoring, and coaching to SSVF participants through assistance in navigating and accessing veteran and mainstream resources
• Accompany veterans to appointments, when appropriate
• Provide peer support and mentoring in securing permanent housing
• Facilitate discussion and training in peer groups, as determined by the Case Management team
• Monitor and document participation, progress, referrals, and services provided to participant
• Assist Case Management team in preparing discharge plans and follow‑up contact with SSVF program participants
• Complete paperwork and data reports as requested by the Program Team including use of HMIS

• Attend agency, community, and supervisory meetings, as needed
• Maintain working relationships with community agencies to provide comprehensive services to participants
• Maintain working relationships with veteran serving organizations
• Attend in‑service trainings and outside conferences/workshops, as requested by the Program Manager

• Comply with all applicable training requirements
• Comply with all company safety, personnel and operational policies and procedures
• Comply with work schedule to ensure effective operations of Agency programs
• Contributes positively as a member of a productive and cooperative team
• Performs other duties as necessary

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

• Able to speak, write and understand English
• Possess basic computer skills
• Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups
• Flexible work schedule including evenings, nights, weekends and holidays
• Ability to set appropriate limits, work under deadlines and multi‑task
• Ability to organize, prioritize, self‑motivate, and deliver results
• Excellent communication and listening skills
• Possess strong work ethics
• Successfully pass Law Enforcement background screening
• Valid North Carolina driver’s license if driving an agency vehicle or a personal vehicle for company business
• Must have reliable transportation
• Participate in Agency Performance Quality Improvement (PQI)…