Clinical Case Manager for Substance Use

Would you like to join a growing, compassionate team of people who share a vision for a brighter future? El Futuro is a nationally recognized nonprofit organization and leading provider of behavioral mental health treatment and support services. We operate clinics across central North Carolina, specializing in services for Spanish-speaking individuals. Our mission is to nurture stronger familias to live out their dreams.

El Futuro is currently hiring a full-time Case Manager for Substance Use to provide culturally and linguistically responsive care coordination, resource navigation, and participant advocacy through the Sin Ataduras program. This role helps Latino individuals and families address substance use-related needs, connect with behavioral health and community-based services, and overcome barriers related to health-related social needs.

The Case Manager collaborates closely with participants, El Futuro providers, and community partners to promote continuity of care and timely access to appropriate services. The position uses trauma-informed, person-centered, and harm-reduction approaches to support participants while maintaining clear professional boundaries and accurate, confidential documentation.

This position works 37.5 hours per week, hybrid schedule, with one day in-person required at the Durham clinic, and must be available for Friday morning meetings, 9:00-11:00am. The typical schedule includes two to three evenings per week and occasional weekends.

The pay rate starts at $23.00 per hour. El Futuro provides employer paid dental, vision, life, and long-term disability; 403B matching; generous PTO and paid holidays; paid family medical leave; paid parental leave; and paid time off for professional development.

The Case Manager for Substance Use performs the following essential functions, either independently or in coordination with program staff and external partners. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions:

• Serve as a primary point of contact for DWI program clients, responding to questions with warmth, clarity, cultural responsiveness, and appropriate confidentiality.
• Coordinate appointments for assessments, intakes, groups, transfers, and discharges; monitor follow-up needs; and address scheduling barriers that may delay services.
• Provide timely reminders related to appointments, group sessions, required documents, and client payment obligations.
• Guide clients in using Zoom, Docu Sign, patient portal, and other digital tools needed to participate in services; troubleshoot routine access issues and coordinate additional support when needed.
• Follow up on client concerns through resolution, document actions taken, and elevate clinical, legal, safety, or complex service matters to the appropriate staff member.

• Conduct participant screenings and identify behavioral health, substance use, and social service needs.
• Develop and regularly update individualized service plans in collaboration with participants and the care team.
• Coordinate referrals and communication among participants, El Futuro providers, and community organizations.
• Help participants schedule appointments, understand available services, and navigate barriers to care.
• Follow up on referrals and document whether participants successfully connected with recommended services.
• Apply trauma-informed, culturally responsive, person-centered, and harm-reduction approaches in participant interactions.
• Identify and elevate urgent behavioral health or safety concerns according to El Futuro policies and supervisory guidance.

• Complete accurate, timely, and confidential documentation of screenings, referrals, participant contacts, interventions, and outcomes.
• Communicate relevant participant updates to authorized members of the care team to promote continuity of care.
• Participate in regular supervision, case consultation, and Sin Ataduras team meetings.
• Maintain professional boundaries and follow organizational confidentiality requirements and applicable regulations.

• Build and maintain relationships with health care, behavioral health, legal, educational, domestic violence, sexual assault, and social service organizations.
• Maintain current knowledge of community resources, referral processes, and eligibility requirements.
• Contribute verified…