Transit Operations Scheduler

ESSENTIAL FUNCTIONS

• Execute Go Durham ’s daily Operator scheduling process using the CAD/AVL Software,including all leave types.
• Manages Time-Off requests for Bus Operators and follows approval guidelines in the Collective Bargaining Agreement (CBA).
• Maintain employee attendance records and shift-change records for accuracy. Ensures that Non-Exempt employees are issued attendance infraction notices as outlined in the CBA.
• Maintain the scheduling software for the Operations Department and serve as the expertin cross training the CAD/AVL Software for all Operations Supervisors(Dispatch, Terminal, Road). Ensure thatthe software suite is utilized to maximize operational efficiency and effectiveness by key frontline personnel.
• Effectively and efficiently utilize bus operator staffing by applying overtime control measures for budgetary compliance.(Scheduled time vs Actual time).Adhere to the CBA as outlined for all schedules.
• Deploythe daily schedule for the daily service delivery team (Dispatch). Monitor OTP for Bus Operations to ensure schedule adherence.
• Ensures the CAD/AVL is updated with correct Operator Sign-in logs and Dispatch Logs. Review incident management recordsin the CAD/AVL are closed daily.
• Monitors route schedule performance as it pertains to On-Time Performance and other
  
  Operational KPIs maintained in the CAD/AVL software and informs management ofproblem routes.
• Develop and coordinate special schedules such as State Fair, Adverse Weather, Staffing Shortages, and Holidays.
• Participates in the Bus Operator run-cutting process for operator assignments and rosteringas needed.
• Review Bus Operator payroll records for accuracy of hours;
  Assures that the scheduled hours are correctly entered in payroll. Final review will be sent to the Operations Manager and/or Operations Director forfinal review and approval.
• Servesas a liaison in the Adverse Weather in the Emergency Operations Center. On-Site support for Operations Department when Adverse Weather Events occur.
• Serveas a liaison to the Operation Supervision Team as a back-up to Dispatch asneeded.