Customer-operations-administrator

Customer Operations Administrator
Northumbrian Water
£13.74 per hour
Temporary, 6-Month Contract
Monday to Friday, 8:00am – 4:00pm

Pertemps are currently recruiting on behalf of Northumbrian Water for a Customer Operations Administrator to join their Wholesale Operations team on a 6-month temporary contract. This is an excellent opportunity for an organised and customer-focused individual who enjoys working in a fast-paced environment and has strong administrative and communication skills.

The successful candidate will be responsible for ensuring all contact from Retailers, and where appropriate, non-household customers, is handled in a timely, accurate and professional manner. The role involves data entry, telephone, email and written correspondence, ensuring all activities are completed in line with established procedures and regulatory requirements.

Key Responsibilities
Accurately record and process all operational messages relating to the retail water market through telephone, email, written and online channels.
Ensure all operational contacts are progressed and actioned in accordance with established procedures and processes.
Initiate, monitor and progress field activities arising from operational contacts.
Provide guidance and support to Retail organisations regarding procedures and processes.
Investigate and resolve market messaging anomalies, escalating issues where appropriate.
Complete all actions and tasks in full compliance with documented procedures and regulatory requirements.
Escalate problems associated with market operational procedures as required.
Produce and maintain departmental daily, weekly and monthly reports.
Maintain accurate records and update core business systems efficiently.

We are looking for candidates who can demonstrate:
Previous administration or customer service experience.
Excellent attention to detail and data entry accuracy.
Strong verbal and written communication skills.
The ability to manage multiple tasks and prioritise workload effectively.
Confidence working with internal systems and Microsoft Office applications.
A proactive approach to problem-solving and issue resolution.
The ability to work independently and as part of a team.

If you have strong administrative skills, excellent attention to detail, and are looking for your next opportunity with a respected organisation, we'd love to hear from you. Apply today through Pertemps.