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Customer Service Operator

Job in Durham, Durham County, DH1 1, England, UK
Listing for: Jackson Hogg
Full Time position
Listed on 2026-06-10
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Account Manager, Client Relationship Manager, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 30000 - 34000 GBP Yearly GBP 30000.00 34000.00 YEAR
Job Description & How to Apply Below

Jackson Hogg is delighted to be partnering with a growing organisation in Durham on the appointment of a Customer Service Account Operator. This is an excellent opportunity to join a customer-focused team, taking ownership of key accounts and building strong, long-term client relationships.

This role is ideal for someone who enjoys working closely with clients, managing expectations, and ensuring a consistently high level of service delivery.

Key Responsibilities
  • Act as the main point of contact for assigned customer accounts
  • Build and maintain strong relationships with key stakeholders
  • Manage day-to-day account activity, ensuring service delivery meets expectations
  • Coordinate with internal teams to ensure timely and accurate service provision
  • Monitor account performance and identify potential issues early
  • Handle and resolve customer queries, taking full ownership through to resolution
  • Support account growth through identifying opportunities to enhance services
  • Maintain accurate records and provide regular reporting on account activity
About You
  • Previous experience in a customer service or account management role
  • Strong communication skills with the ability to build relationships at all levels
  • Highly organised with strong attention to detail
  • Proactive and solutions-focused approach
  • Confident managing multiple accounts and priorities
Offering
  • Salary of £28,000-£32,000
  • Office-based role in Durham
  • Opportunity to join a growing and supportive business
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