Student Experience Team Member
Job in
Durham, Durham County, DH1 1, England, UK
Listed on 2026-07-03
Listing for:
Pertemps Newcastle
Full Time
position Listed on 2026-07-03
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Location: Durham
Contract: Temporary
Hourly rate: £13.77
Shift pattern: Working 37.5hrs per week (5 out of 7 days)
The student experience team works closely with peers in housekeeping, facilities and, where applicable, caretakers to deliver a safe, clean and inclusive environment for everybody to enjoy and succeed; and to achieve expected performance outcomes.
Duties include:
- Be a positive brand ambassador, delivering excellent customer service.
- Provide CARE (Connect, Act, Respect, Encourage) to create a great student experience.
- Build relationships with students, listen to their needs, and direct them to appropriate support.
- Respond promptly to student feedback, resolve issues, or escalate when necessary.
- Follow all company policies, procedures, and ways of working.
- Support sales by handling enquiries, conducting in-person and virtual viewings, and promoting accommodation at events.
- Maintain a safe environment and follow health, safety, and emergency procedures.
- Help Resident Ambassadors build an engaging student community through events.
- Keep the property clean, tidy, and well maintained.
- Manage post and parcels accurately according to procedures.
- Support sustainability initiatives and contribute to environmental goals.
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