Customer service advisor

Customer Service Advisor

12-Month Fixed-Term Contract

Location:

Durham
Hourly Rate: £13.45 an hour (Overtime available paying up to 20.18 + an hour )

Full time in the office

Various shift patterns
You will be expected to work 3-5 weekends over 8 weeks period; this can be in row or separated depending on business need
Awr rate increase to £13.57
Benefits will include vouchers for Star performance
Free coffee and tea available onsite

We are currently seeking Customer service advisor's to join a well-established and reputable client on a 12-month fixed-term contract.

This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service.

Role Overview as a Customer service advisor

You will play a key role in delivering high-quality transnational and administrative support within a contact centre setting. You will be responsible for processing a variety of routine tasks and enquiries in accordance with agreed procedures, maintaining high levels of accuracy and professionalism.

Key Responsibilities as a Customer service advisor

Process inbound and outbound calls, emails, and customer enquiries in line with established procedures
Accurately complete transactions and maintain up-to-date records, both digital and manual
Prioritise and manage daily workloads effectively to meet deadlines
Escalate non-routine queries or issues appropriately
Collaborate with colleagues to support overall team performance
Provide general administrative assistance as required
Ensure compliance with internal controls and audit requirements

Essential Skills & Experience as a Customer service advisor

Strong attention to detail and accuracy in record-keeping
Proven ability to work effectively in a team-based or structured environment
Excellent interpersonal and communication skills
Strong organisational and time management abilities
Demonstrated commitment to delivering high-quality customer service
Ability to follow defined processes and procedures consistently

We are committed to fair and inclusive recruitment. All applicants will be considered on the basis of their skills, experience, qualifications and ability to perform the role, and no applicant will be treated less favourably because of a protected characteristic under the Equality Act 2010