Revenue Officer

Revenue Officer:
Durham

Location: Hybrid 2 days per week in Bowburn North Industrial Estate
Bowburn, Durham DH6 5PF

Working Hours: 37 hours per week
Contract Type: Permanent

Salary: £25,110 - £32,090

Please note:

The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

As our Revenue Officer, you will play a key part in delivering Waythrough’s revenue service across the group, with a particular focus on grant‑related invoicing, credit control, and debt management. Working closely with a Business Partner (structure currently under review), you will be responsible for ensuring revenue is billed accurately, collected promptly, and kept fully up to date.

This is a fast‑paced, deadline‑driven role, ideally suited to someone who is confident managing their own caseload and maintaining strong relationships both internally and externally.

• Raise accurate and timely grant‑related invoices in line with contractual requirements.
• Take full ownership of your sales ledger, managing all aspects of income posting and reconciliation.
• Lead on credit control, including monitoring aged debt, following up outstanding payments, and keeping debt levels to a minimum.
• Manage your own debt cases with confidence and autonomy.
• Ensure all month‑end revenue deadlines are met, including reporting and reconciliations.
• Maintain accurate financial records in line with internal controls and audit standards.
• Respond to invoice and income queries in a timely, professional manner.

We’re looking for someone who is:

• Experienced in sales ledger or accounts receivable.
• Confident in credit control, including chasing debt and building strong relationships.
• Highly organised and able to work to strict month‑end deadlines.
• Comfortable managing a varied workload and owning processes end‑to‑end.
• A clear, professional communicator.

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family‑friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long‑service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recru

Closing Date: