Order to Cash Manager

Location: Coxhoe

About us At DFS Group, were proud to help people create spaces they love to live in.

Were home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission. Behind our brands is a passionate Group team.

From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do. They create the foundations that allow our brands to thrive, innovate and grow. Whether youre supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other.

It means every customer is our favourite, every voice is valued, and every interaction is one were proud of. When youre part of a community that shares your way of thinking, the wins feel bigger. The effort feels worth it. Its a place where people stay because they feel valued, and find room to grow because theyre challenged. About the role As our Group Order to Cash (O2C) Manager, based at our Group Support Centre in Doncaster you'll support and develop a talented team while helping to ensure our customer and financial processes run smoothly.

You'll work closely with colleagues across the business to improve ways of working, maintain accurate financial records and deliver a great experience for our customers.

This is a fantastic opportunity for someone who enjoys developing people, building strong relationships and making a positive impact through continuous improvement. What youll be responsible for Leading, coaching and developing a team of 11 across cash allocation, billing, reconciliations, customer refunds and payments. Overseeing the day-to-day Order to Cash operation to ensure customer transactions are processed accurately and efficiently. Managing outstanding customer balances, identifying potential risks and working with colleagues to resolve issues.

Driving improvements to processes and systems, helping to simplify ways of working and introduce automation where possible. Monitoring key performance measures, analysing data and using insights to improve service and operational performance. Reviewing banking reconciliations and overseeing daily cash activities, customer deposits and refunds. Ensuring financial processes, controls and documentation remain accurate, compliant and up to date. Working closely with colleagues across Finance, Retail, Customer Operations and Shared Services to deliver a seamless end-to-end service.

Partnering with IT and Change teams to support projects, provide Order to Cash expertise and help deliver successful outcomes. Bringing additional Order to Cash activities into the team to create more consistent, efficient ways of working. Helping shape the future of the Order to Cash function by identifying opportunities to improve processes, systems and team capability. Working with Management Accounts and ICOFR to resolve issues, strengthen financial controls and support accurate reporting.

Overseeing a range of transactional finance activities, including ad hoc payments and other finance processes as required. Were looking for someone who has A strong leader of a transactional finance team (Accounts Receivable, Accounts Payable, Treasury) Proven ability to drive a culture of change and continuous improvement Excellent analytical and problem-solving skills with the ability to interpret data and identify trends to help decision making Strong understanding of finance processes, accounting principles and financial controls Proficient in google sheets/ excel and other financial analysis, reporting and data visualisation tools Strong communication, negotiation, and stakeholder management abilities with the ability to convey information to both Finance and non- finance audiences Ability to understand and engage with end-to-end processes, recognising upstream and downstream impacts Skilled at influencing and collaborating cross-functionally, building effective relationships to support and drive business change Continuous improvement mindset, proactively seeking efficiencies, standardisation, and opportunities to strengthen financial performance Demonstrable experience of identifying and delivering process improvements that enhance controls, efficiency and customer experiences Professional accounting qualification (e.g., ACA, ACCA, CIMA, CPA) advantageous Broad experience within a Transactional Finance or Shared Services environment Strong track record of identifying and implementing KPIs and SLAs to drive teams performance Demonstrated experience enhancing financial systems and processes, including supporting business change and transformation projects.

Don't let it discourage you if you don't have all of this experience, it's a guideline that will help you hit the ground running. If the role sounds like it would be a great fit for you and you'reconfident that it suits you, we'd love you to apply. Room to grow Everyone at DFS Group begins with a structured induction designed to help you…