Resolution Team Lead - Hybrid FTC)
Listed on 2026-10-10
-
Management
Client Relationship Management
CCMA
- Call Centre Management Association in Durham is seeking a Customer Resolutions Manager to build and lead a new resolutions team, delivering outstanding customer outcomes from day one.
The role begins with a four-week training programme, then moves to a hybrid pattern with 2–3 days in the office and the rest remote, supported by coaching and strong collaboration with stakeholders as the operation scales.
As a Resolution Team Lead
- Hybrid (Durham, FTC), you will play an important part at CCMA
- Call Centre Management Association in North East, England, United Kingdom.
We invite applications for the Resolution Team Lead
- Hybrid (Durham, FTC) position located in North East, England, United Kingdom.
The following role is for a Resolution Team Lead
- Hybrid (Durham, FTC) with CCMA
- Call Centre Management Association.
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