Block Manager

Our client is a modern, partner-led, full-service property consultancy based in central London. They offer a diverse range of professional services and place their clients at the heart of everything they do. They are currently seeking a motivated Block Manager with strong communication skills and a willingness to learn. Our client is looking for someone who possesses excellent organisational skills, is commercially aware, and has the confidence to manage competing priorities across a varied portfolio.

This block management role is ideal for proactive individual who is solutions-focused and committed to delivering exceptional customer service, whilst ensuring compliance with lease obligations and relevant legislation. If this sounds like you, please get in touch! Responsibilities will include:
Ensure management obligations are delivered in accordance with management agreements and leases Conduct routine property inspections and prepare inspection reports with action points Prepare, monitor and manage annual service charge budgets supported by the Senior Property Manager Review service charge expenditure and approve invoices Monitor arrears and work with the accounts team to recover outstanding balances Assist in the preparation of year-end service charge accounts and liaise with accountants and auditors as required Manage routine maintenance and reactive repairs Assist in coordinating major works projects and with statutory consultation requirements Monitor contractor performance, standards of work and health and safety compliance Develop and maintain positive relationships with clients, residents and leaseholders Prepare for and attend AGM, directors' and resident meetings, supported by the Senior Property Manager Respond promptly and professionally to enquiries, complaints and service requests Ensure properties remain compliant with all relevant health and safety legislation and statutory requirements Monitor compliance documentation including fire risk assessments, asbestos surveys, lift inspections, water hygiene testing and other statutory obligations Assist with building insurance administration and claims management Ensure compliance with landlord and tenant legislation, lease obligations and company procedures Identify opportunities to improve service delivery and operational efficiencies Assist with the onboarding of new management instructions Support business development initiatives and client retention strategies Maintain up-to-date knowledge of property management legislation and industry best practice.

Personal profile:
Previous experience managing a residential leasehold and block management portfolio Understand service charge management, budget preparation and expenditure control Familiar with Section 20 consultation processes and basic understanding of major works procedures Knowledge of health and safety compliance (risk assessments, fire safety, building compliance documentation) Ability to interpret leases and lease obligations Strong organisational skills with the ability to prioritise tasks and meet deadlines Good communication skills (written and verbal) for dealing with residents, tenants, and contractors Confident using Microsoft Office (Excel, Word, Outlook) and property management software systems Studying toward or holding TPI (The Property Institute) or AssocRICS/MRICS qualifications.

This block management role is offering a salary of c. £35,000 dependent on experience. Our client believes their people are central to their success. They foster a culture where individuals are empowered to take ownership, develop lasting client relationships and contribute to the continued growth of the business.