Income Officer

Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing clients in Essex. What the Job Will Be Doing Managing a caseload of rent accounts, ensuring effective collection and recovery of outstanding arrears. Monitoring rent accounts, identifying arrears at an early stage and taking appropriate recovery action. Negotiating affordable repayment arrangements with residents and monitoring compliance.

Completing income and expenditure assessments to establish realistic repayment plans. Preparing and serving Notices of Seeking Possession (NOSPs) and other legal documentation. Managing rent arrears cases through the legal recovery process, including possession proceedings and enforcement action. Preparing court documentation, witness statements and supporting evidence for possession applications. Attending court hearings and representing the organisation where required. Liaising with legal teams, court officials and enforcement agencies to progress cases.

Providing residents with advice on rent payments, welfare benefits and financial difficulties. Supporting residents with Universal Credit, Housing Benefit and Discretionary Housing Payment applications. Working closely with Housing Officers, Finance Teams and external agencies to prevent homelessness and sustain tenancies. Maintaining accurate case records and ensuring compliance with housing legislation and the Pre-Action Protocol for Possession Claims. What You Will Need Previous experience working as an Income Officer, Rent Recovery Officer or Housing Officer with strong rent arrears experience.

Proven experience managing rent arrears and progressing cases through the income recovery process. Practical experience preparing and issuing Notices of Seeking Possession (NOSPs). Experience attending court and handling possession proceedings relating to rent arrears. Good knowledge of housing legislation, tenancy agreements and legal recovery procedures. Experience negotiating repayment arrangements and completing income and expenditure assessments. Understanding of Universal Credit, Housing Benefit and welfare benefits.

Excellent communication, negotiation and customer service skills. Ability to manage a busy caseload independently and confidently handle challenging conversations. Experience using NEC or Civica housing management systems would be advantageous. Full UK driving licence and access to a vehicle for work purposes.