Housing Support Worker

Service: Durham Complex Needs

Location: County Durham

Salary: £27,804 - £30,383 per annum

Hours per week: 24 (Part-time)

Contract: Permanent

Reference: INS
1243334

Closing Date: 01-Nov-2026

Provisional Interview Date: 10-Nov-2026

Do you enjoy supporting people to overcome challenges, build independence and achieve positive outcomes in their lives?

As a Housing Support Worker, you will manage a caseload of adults with complex needs, including those who may have experienced homelessness, isolation, or safeguarding concerns.

You’ll provide person-centred, trauma-informed support, helping individuals develop the skills and confidence needed to maintain their tenancy and move towards independent living.

The role involves carrying out support and risk assessments, creating tailored support plans, working alongside partner agencies, supporting tenancy sustainment, safeguarding vulnerable adults, and helping clients access the services they need. You’ll be part of our Durham Complex Needs Team and play a key role in empowering people to achieve their goals and improve their quality of life.

• Passionate about supporting vulnerable adults and helping people build independence, wellbeing, and resilience.
• A strong communicator who can build positive relationships, maintain professional boundaries, and work effectively with partners and stakeholders.
• Organised and self-motivated, with experience managing caseloads, maintaining accurate records, and applying safeguarding and risk management practices.

We understand that when people feel supported and valued, they can achieve great things – and we want you to be part of that.

• Flexible working options to help you balance work and life in a way that suits you.
• Hybrid working – enjoy the best of both worlds!
• 25 days annual leave plus bank holidays, increasing to 30 days with service – because your time off matters.
• A wealth of learning and career development opportunities
  , with paid and tailored training to support your growth.
• Free, confidential Employee Assistance Programme 24/7,including access to counselling and GP services – your wellbeing is a priority.
• Employer contributory pension scheme to help secure your future.
• Great maternity, paternity and adoption benefits to support you and your family.
• Exclusive care workers discounts to make life a little easier.
• Access to a range of Employee Networks including People of Colour, LGBT+, Mental Health and Accessibility – we embrace and celebrate diversity.
• A variety of health and wellbeing initiatives to keep you feeling your best.
• Cycle to Work Scheme to help you stay active and reduce your carbon footprint.
• Access to a Corporate Health Plan to support your physical and mental health.

We embrace diversity and are committed to creating an inclusive, anti-racist environment where everyone can thrive by being their true self. Join us in driving this important agenda forward and help shape a workplace where all voices are valued!

Working hours/days to be discussed at interview based on the availability of the candidate. Once agreed, the days/hours would be on a permanent working rota.

* You may use AI tools to support your application, but please ensure it is written in your own voice and reflects your experience, strengths, and reasons for applying.