Lead Backend Engineer

Architect the platform that runs home life. We're hiring a Lead Backend Engineer to design a global, agentic-first platform for moving and home life. Fast enough for live voice. Reliable enough for agents to act on their own. 4M home movers a year in the UK
· 28M UK households to run · $1T global market for home services We are looking for a truly world-class engineer who has seen what great looks like and can take ownership to build the foundations for a global agentic marketplace.

The opportunity:

Open Claw meets Amazon, for your home. Moving is the second most stressful thing most people do, and the admin never stops. Jay is the personal AI that takes it off your plate. It sets the household up: energy, broadband, water, council tax, insurance and so much more, then keeps it running. It tracks renewals, finds the next deal, and grows with the customer from first rental to first mortgage, with credit and higher-value financial products next.

People get back their time, save money and their peace of mind. Underneath Jay is the platform you'd architect. One side plugs into the property industry: letting agents, CRMs like Alto, deposit schemes, partners like Open Rent and IKEA UK, and the systems that already know someone is moving. The other plugs into hundreds of suppliers across every category a home needs.

In the middle, one entity model and one API turn a move into services set up, switched and paid for, Stripe-like. UK first, then the world. Nobody has rebuilt this industry for AI. The comparison sites and incumbents still run on forms and call queues. The backend is where that changes. What you'll own: three things, end to end. The architecture.

Households, properties, partners, suppliers and how they relate. State machines every order runs on, clear enough for an agent to act on. Contracts between domains, data, queues, infrastructure. You design it and you build it. Speed and reliability, designed in. Live voice needs sub-second reads and a platform that doesn't need babysitting. Latency budgets per domain, observability shipped with the feature, rollback rehearsed every release, small changes to production daily.

You'll move live systems onto a modern stack without dropping anything. Agents as first-class customers. Permissioned access for Jay and partner agents to read and act, with idempotency, audit trails and a hard line around money. Config over code, so commercial teams change pricing without a deploy. How you work becomes how engineering works. How we build: a lead owns the outcome.

Whatever stands between us and it is yours to clear. How we get there is written down, twelve principles in three parts:
Think:
Customer obsessed
· AI native
· Thinks big
· Mission before self Build:
Master of craft
· Bias for action
· Delivers outcomes
· Builds out loud Together:
True ownership
· Trustworthy
· Seeks and gives feedback
· Inspiring to work with Who thrives here: you should apply if You're a systems thinker first. How the parts interact, where failure hides, what breaks at ten times the volume. You've architected real systems end to end, more than once, and run them in production at the scale of millions of users. You take the edges seriously. Retries, idempotency, back pressure, the message that arrives twice.

You raise everyone around you. The standard goes up on work you never touch. You are great to work with and will make work more joyful. You're AI-native at the frontier, and you set the practice for the team, from planning to evals. You're strong in Type Script, productive in whatever a problem needs within days, and happiest thinking out loud with the team.

Bonus points You've led a team, or worked in UK property or utilities. You've moved house in the UK and it made…