Technical Delivery Consultant

Role

Title:

Technical Delivery Consultant

Location:Hybrid Based

Business Unit: Service

Salary Range: DOE

For over 45 years, CAM has been at the heart of technology within the tyre industry. From the first CAMEO installation in 1981 through to the wide range of connected software solutions we deliver today, we’ve built our business around understanding the industry and helping our customers work smarter.

CAM is a specialist provider of software solutions for the tyre and automotive industry, trusted by more than 300 customers. Our technology supports businesses across retail, wholesale and commercial operations, helping them manage everything from garage operations and mobile tyre services to stock, warehousing, distribution and logistics.

We’re looking for a Technical Delivery Consultant to join our Service team and play a key role in turning our solutions into successful outcomes for our customers. This is a varied, hands‑on role combining technical delivery, project coordination, customer engagement, training, software deployment and problem solving. You’ll work closely with customers and teams across CAM to take projects from requirements through to successful delivery.

If you enjoy getting to grips with technology, solving real-world business problems and working directly with customers, this is an opportunity to become part of a business with deep roots in the tyre industry and a strong focus on quality and continuous improvement. CAM holds Investors in People Gold, ISO 9001:2015 and ISO 27001:2022 accreditations.

• Take ownership of the end-to-end technical delivery of CAM solutions, ensuring projects are delivered successfully and to an agreed scope.
• Plan and coordinate technical delivery activities, working with internal teams and customers to agree requirements, priorities and delivery timelines.
• Own the deployment and implementation of CAM software solutions, ensuring customers are appropriately prepared for go-live.
• Identify and manage technical and delivery risks, escalating issues where necessary and working with stakeholders to agree pragmatic solutions.
• Manage personal workload and project activity effectively to ensure delivery remains within agreed project budgets.
• Produce and maintain clear project and technical documentation throughout the delivery lifecycle.
• Build strong working relationships with customers, acting as a trusted technical point of contact throughout delivery.
• Work with customers to understand their operational requirements and translate these into clear functional and technical requirements.
• Provide consultancy and guidance on how CAM solutions can best support and improve customer processes.
• Deliver engaging product demonstrations, workshops and customer consultations where required.
• Provide high-quality training to both customers and internal colleagues, supporting successful adoption of CAM solutions.

• Develop and maintain a strong understanding of CAM's products, platforms and integrations, together with how they are used across the tyre and automotive industry.
• Investigate complex technical or operational problems, identifying root causes and implementing practical solutions.
• Act as an escalation point for the Customer Support team for issues requiring additional product or technical expertise.
• Work collaboratively with Customer Support, Product, Development and other internal teams to resolve complex customer issues.

• Take ownership of quality assurance within technical delivery, helping ensure solutions meet agreed requirements before being released to customers through thorough UAT cycles.
• Identify opportunities to improve implementation, deployment and…