Team Leader, Management

Join to apply for the Team Leader role at H&R Block
.

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high-performing, connected culture where everyone belongs. We are focused on Block Next, a multi-year roadmap to drive innovation, client experience, and sustainable growth.

If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Provide leadership to a customer-centric team of associates and accelerate your seasonal tax business by managing a single H&R Block tax office.
• Serve as the front-line manager, developing tax office associates and delivering an outstanding client experience while achieving office growth objectives.
• Be a knowledgeable resource on tax topics and products for associates and support their knowledge and skill development.
• Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office positions.
• Act as the point of contact for on-site escalated client service concerns and ensure clients are scheduled properly with conflicts resolved.
• Lead daily activities to ensure work is completed on time, with quality standards, priorities, and overall goals.
• Build an engaging team environment by training and coaching associates to meet Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and address performance concerns in collaboration with the Associate Relations Center.

• Prior experience in a customer service, shift leader, or similar role.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual completion of continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Customer-centric mindset, with a passion, determination, and resilience.
• Able to work a flexible schedule and adapt to business needs.
• High school diploma or equivalent or higher.

At H&R Block, we invest in our people and support their total well-being. Our benefits can help associates with health, wellbeing, and financial wellness needs:

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Benefits with eligibility requirements:
  Medical Coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan.
• Details on available benefits at

$15.00 - $65.00/hr local minimum wage laws apply. Final pay decisions depend on factors including experience, education, skill, and location. Eligible associates may participate in incentive plans and benefits described above.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.