Community Service Manager - COA Featured Duxbury, MA

Position Title: Community Service Manager

Department: Council on Aging

Location: Duxbury Senior Center

Reports To: COA Director

Contract/Grade: Personnel Plan, Grade 9

FSLA: Exempt, Full-time - benefit eligible

Rate: Pay Range $33.04 - $44.60. Actual salary is dependent upon qualifications.

Schedule: Full Time, 40 hours per week, Monday - Friday.

The Community Service Manager is responsible for planning, implementing, and supervising daily operations of the Community Services program, including the transportation department, and providing social work services to the Town of Duxbury residents (age 60+). Responsibilities include assessing older adults’ needs and strengths, providing information and assistance accessing services, advocating for and supporting older adults and their families and overseeing the logistics of the Center’s transportation services and supervising the transportation services staff.

Employee is required to perform all similar or related duties.

Under general direction of the Director, the employee plans and carries out the regular work in accordance with standard practices and previous training, with substantial responsibility for determining the sequence and timing of action and substantial independence in planning and organizing the work activities, including determining the work methods. The employee is expected to solve, through experienced judgment, most problems of detail or unusual situations by adapting methods or interpreting instructions to resolve the particular problem.

Employee, as a regular and continuing part of the job, is accountable for the quality and quantity of work done by subordinates and assures the accomplishment of the assigned work in the prescribed manner. Supervisory functions typically consist of most of the following: plans, schedules and coordinates work operations to meet schedules, deadlines and priorities; revises work schedules to meet changes in workload or availability of manpower;

recommends and justifies to higher levels of management changes in the organization of work, work methods or assignment of functions to positions that may affect staffing patterns, costs, work standards, etc.; assigns work based on varying capabilities of employees; assures that completed work meets the required standard of quality, timeliness and cost, taking corrective actions as necessary, including rejecting the work;

recommends promotions, reassignments, pay increases or other personnel actions; oversees attendance and leave, typically including approval of ordinary sick and vacation schedules; advises employees of performance requirements and prepares formal evaluations of performance; gives advice and instruction on both administrative and work matters; informs subordinates of organizational policies, goals and procedures; resolves employee complaints and effects disciplinary actions, such as oral warnings and reprimands;

has substantial responsibility for technical soundness of subordinates’ work. The employee is responsible for the supervision of the transportation department, including the transportation coordinator and bus drivers, and oversees the work of the student interns.

Has access to some confidential information obtained during performance of regular position responsibilities in accordance with the State Public Records Law.

Consequences of errors, missed deadlines, or poor judgment may include adverse public relations, legal repercussions, personal injury; jeopardize programs and danger to public health/safety.

The work requires examining, analyzing and evaluating facts and circumstances surrounding individual problems, situations, or transactions, and determining actions to be taken within the limits of standard or accepted practices. Guidelines include a large body of policies, practices, and precedents, which may be complex or conflicting, gment is used in analyzing specific situations to determine appropriate actions. Employee is expected to weigh efficiency and relative priorities in conjunction with procedural concerns in decision making.

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